8-15+ years in relevant fields such as innovation and customer experience
Proven experience leading cross-functional initiatives
Expertise in facilitating workshops and executive planning sessions
Skilled in turning ideas into business initiatives
Background in collaborative matrixed environments
Responsibilities
Create mechanisms for idea generation across the organization
Facilitate brainstorming and ideation workshops
Evaluate and prioritize opportunities with stakeholders
Drive collaboration across multiple business functions
Support roadmap development for customer experience initiatives
Coordinate readiness reviews and implementation plans
Track progress of initiatives and maintain portfolio visibility
Benefits
Opportunity to lead transformative projects
Work in a dynamic, collaborative environment
Gain visibility and alignment across functions
Ability to influence organizational strategy
Participate in high-impact decision-making processes
Full Job Description
What You'll Do
Cultivate Ideas & Opportunities
Create and manage mechanisms that encourage ideas and opportunities to surface from across the organization.
Facilitate brainstorming sessions, innovation workshops, and cross-functional ideation forums.
Help teams identify problems, frame opportunities, and shape concepts.
Maintain a pipeline of guest experience improvement and innovation opportunities.
Encourage broad organizational participation while maintaining strategic focus.
Shape & Prioritize Opportunities
Evaluate opportunities in partnership with stakeholders across the business.
Facilitate prioritization discussions and investment decisions.
Refine concepts into clearly defined initiatives with measurable outcomes.
Support development of business cases and opportunity assessments.
Ensure resources remain focused on the highest-impact opportunities.
Drive Cross-Functional Alignment
Facilitate collaboration across Customer Experience, Operations, Commercial, Marketing, Finance, Marriott, and Executive Leadership.
Coordinate stakeholder engagement and decision-making forums.
Identify dependencies, risks, and alignment opportunities.
Ensure initiatives remain connected to broader business priorities and experience goals.
Serve as the connective tissue between functions involved in experience development.
Support Roadmap Development & Portfolio Visibility
Maintain visibility into initiatives, priorities, and portfolio health.
Support development of experience roadmaps and prioritization recommendations.
Track progress and key milestones across major initiatives.
Ensure leaders have visibility into opportunities, tradeoffs, and resource implications.
Help connect individual initiatives into a coherent portfolio strategy.
Lead Readiness & Integration Activities
Facilitate readiness reviews and implementation planning activities.
Coordinate milestone checkpoints and seasonal planning sessions.
Support launch preparation and organizational readiness efforts.
Ensure experience intent remains connected through implementation.
Help teams navigate obstacles that may impact successful delivery.
Success Looks Like
Valuable ideas consistently surface from across the organization.
Teams have clarity around priorities and decision-making.
Resources are focused on the highest-impact opportunities.
Initiatives progress efficiently from concept through implementation.
Cross-functional alignment improves and organizational duplication decreases.
New experiences launch with greater readiness, consistency, and impact.
The organization becomes more disciplined without becoming more bureaucratic.
Stakeholders view Customer Experience as a catalyst rather than a gatekeeper.
What We're Looking For
Experience
8-15+ years of experience in innovation, portfolio management, strategic planning, product development, transformation, consulting, customer experience, or related disciplines.
Experience leading cross-functional initiatives in complex organizations.
Experience facilitating workshops, planning sessions, and executive discussions.
Experience shaping ideas into actionable initiatives and business recommendations.
Experience working in highly collaborative and matrixed environments.
Skills & Capabilities
Exceptional facilitation capability.
Strong strategic thinking and prioritization skills.
Ability to synthesize complex information into actionable recommendations.
Strong communication and stakeholder management skills.
