What You'll Do
Cultivate Ideas & Opportunities
- Create and manage mechanisms that encourage ideas and opportunities to surface from across the organization.
- Facilitate brainstorming sessions, innovation workshops, and cross-functional ideation forums.
- Help teams identify problems, frame opportunities, and shape concepts.
- Maintain a pipeline of guest experience improvement and innovation opportunities.
- Encourage broad organizational participation while maintaining strategic focus.
Shape & Prioritize Opportunities
- Evaluate opportunities in partnership with stakeholders across the business.
- Facilitate prioritization discussions and investment decisions.
- Refine concepts into clearly defined initiatives with measurable outcomes.
- Support development of business cases and opportunity assessments.
- Ensure resources remain focused on the highest-impact opportunities.
Drive Cross-Functional Alignment
- Facilitate collaboration across Customer Experience, Operations, Commercial, Marketing, Finance, Marriott, and Executive Leadership.
- Coordinate stakeholder engagement and decision-making forums.
- Identify dependencies, risks, and alignment opportunities.
- Ensure initiatives remain connected to broader business priorities and experience goals.
- Serve as the connective tissue between functions involved in experience development.
Support Roadmap Development & Portfolio Visibility
- Maintain visibility into initiatives, priorities, and portfolio health.
- Support development of experience roadmaps and prioritization recommendations.
- Track progress and key milestones across major initiatives.
- Ensure leaders have visibility into opportunities, tradeoffs, and resource implications.
- Help connect individual initiatives into a coherent portfolio strategy.
Lead Readiness & Integration Activities
- Facilitate readiness reviews and implementation planning activities.
- Coordinate milestone checkpoints and seasonal planning sessions.
- Support launch preparation and organizational readiness efforts.
- Ensure experience intent remains connected through implementation.
- Help teams navigate obstacles that may impact successful delivery.
Success Looks Like
- Valuable ideas consistently surface from across the organization.
- Teams have clarity around priorities and decision-making.
- Resources are focused on the highest-impact opportunities.
- Initiatives progress efficiently from concept through implementation.
- Cross-functional alignment improves and organizational duplication decreases.
- New experiences launch with greater readiness, consistency, and impact.
- The organization becomes more disciplined without becoming more bureaucratic.
- Stakeholders view Customer Experience as a catalyst rather than a gatekeeper.
What We're Looking For
Experience
- 815+ years of experience in innovation, portfolio management, strategic planning, product development, transformation, consulting, customer experience, or related disciplines.
- Experience leading cross-functional initiatives in complex organizations.
- Experience facilitating workshops, planning sessions, and executive discussions.
- Experience shaping ideas into actionable initiatives and business recommendations.
- Experience working in highly collaborative and matrixed environments.
Skills & Capabilities
- Exceptional facilitation capability.
- Strong strategic thinking and prioritization skills.
- Ability to synthesize complex information into actionable recommendations.
- Strong communication and stakeholder management skills.
- Systems-thinking mindset.
- Strong organizational leadership capability.
- Ability to balance creativity with discipline.
- Comfortable operating in ambiguity.
- Strong influence skills without formal authority.
Ideal Backgrounds
- Innovation and transformation teams
- Product strategy and portfolio management
- Customer experience strategy
- Hospitality or travel product development
- Service design and innovation organizations
- Management consulting
- Strategic planning functions
- Experience-focused transformation programs
