Shift:The regular hours for this position are day shift.
Job Description:We are seeking a
Principal Field Service Engineer with a strong background in customer service and advanced technical maintenance to join our Boulder-based Service Team supporting our
Quantum Cryogenic product line.
This role serves as a technical expert and escalation point, working cross-functionally with Engineering, Manufacturing, Quality, and Supply Chain to deliver high-quality, timely service solutions and drive continuous product and process improvements.
Key Responsibilities:- Perform preventative and corrective maintenance on cryogenic systems at customer sites.
- Lead installation and commissioning activities, including final system acceptance in accordance with defined protocols.
- Diagnose, troubleshoot, and repair complex equipment issues via on-site visits, telephone, and email support.
- Serve as a technical escalation point, managing and resolving advanced customer and system issues.
- Communicate clearly and professionally with customers to ensure an exceptional service experience.
- Complete work orders, service reports, and documentation accurately and within established timelines.
- Develop, maintain, and continuously improve service procedures, protocols, and technical documentation.
- Partner cross-functionally with Engineering, Operations, Quality, and Supply Chain to support product improvements and reliability initiatives.
- Deliver technical training and instruction to customers, field engineers, and internal teams.
- Participate in ongoing training and certification programs to maintain and expand technical expertise.
- Provide input into service strategy, tools, and processes to enhance operational efficiency and customer satisfaction.
Preferred Qualifications:- Experience supporting quantum computing, semiconductor, or cryogenic systems.
- Prior experience in a lead or mentorship role within field service.
- Familiarity with continuous improvement methodologies (Lean, Six Sigma, etc.).
- Experience developing technical training materials or service documentation.
- International field service experience.
Work Environment & Physical Requirements:- This is an on-site role based in Boulder, CO, operating within office, lab, and manufacturing environments.
- Extensive travel is required, including frequent domestic travel and occasional international assignments.
- Lift and move equipment weighing 40-80 pounds (with assistance for heavier items).
- Routinely bend, stoop, and work in confined spaces.
- Work in technical environments including labs and customer facilities.
Skills: Cryocoolers, Cryogenic Refrigerators, Cryogenics, Cryogenic Systems, Cryogenic Testing, Cryostats, Customer Support, Customer Support Training, Customer Technical Support, Detail-Oriented, Field Service Engineering, Field Services, Industrial Maintenance, Interpersonal Communication, Microsoft Office, Project Organization, Salesforce Field Service Lightning, Spare Parts Management, Team Communication, Technical Problem-Solving, Vacuum Pumps, Vacuum Systems
Education & Experience: Minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work | Required
Pay Range:$72,100.00 - $94,605.00
Pay Range Explained:This role in Boulder, Colorado pays between $72,100.00 and $94,605.00 per year, depending on your experience, skills, and background. Pay may vary in other locations. We offer a full benefits package, including medical, dental, vision, life insurance, disability coverage, a 401(k) with company match, employee stock purchase plan (ESPP), and paid time off. You'll also be eligible for quarterly profit-sharing bonuses and flexible spending or savings accounts.
