Position Title: Principal Consultant (Remote)
Location: Virtual, United States
Onsite, Remote/Flexible, or Hybrid: Remote
Department: Professional Services - Implementation Services
Hiring Manager: Director, Implementations
Travel: Minimal (Up to 10%)
Benefits: Medical, dental, vision, HSA, FSA, 401(K), life insurance, parental leave, and mental health resources all beginning on first day of employment. See Benefits section below for more details.
POSITION SUMMARY: The Principal Consultant is an integral position within our growing Professional Services team and a critical role in driving Aprimo services sales, leading software implementations, and providing delivery assurance to our alliance partners. This position is a unique combination of product expertise, business strategy consulting, and hands-on project management, responsible for strategic roadmap development, solution visioning, and driving successful activation of Aprimo's marketing operations software.
On any given engagement, you may serve as the assigned consultant, the project manager, or both, moving between those roles based on project needs.
WHAT YOU WILL BE RESPONSIBLE FOR: - Support Service Directors through the pre-sales process by responding to RFPs/RFIs, development of services estimates, proposals, and presentations
- Lead solution visioning, project definition, and value realization workshops to define initial roadmap, project scope, and success metrics
- Provide advisory services throughout the implementation process, including delivery assurance for alliance partners
- Develop and foster a trusted advisor relationship with the customer such that implementation activities are closely aligned with the customer's business goals
- Serve as the project manager on assigned engagements, owning the project plan, schedule, milestones, and dependencies
- Lead project kickoff, status meetings, steering committee updates, and executive communications
- Manage scope, budget, and hours against the statement of work, and run change control when scope shifts
- Identify, track, and escalate risks, issues, and decisions, and drive them to resolution
- Coordinate customer, Aprimo, and partner resources, including onshore and offshore consultants
- Maintain project documentation, financial forecasts, and delivery reporting using Aprimo's standard tools and methodology
- Coordinate and enable small teams of resources to configure the application as appropriate
- Balance portfolio of multiple concurrent projects of varying scale and complexity, in either the consultant or the project manager role
- Work closely with Customer Success team to ensure smooth transition for continued client satisfaction across the customer journey
- Participate in customer health checks and account recovery efforts when required
- Develop solution and project management best practices, templates, and delivery tools
- Become certified on the Aprimo platform and related Marketing Services
- Additional responsibilities and duties may be assigned as required
CANDIDATE QUALIFICATIONS & WHY YOU'RE A GREAT FIT FOR THE ROLE: - The Essentials
- Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or in a related field, or equivalent professional experience.
- 7+ years of experience implementing digital asset management, marketing operations, or other B2B software.
- 3+ years of experience managing software implementation projects, including scope, schedule, budget, and risk management.
- Proposal and estimation development experience, including the ability to effectively sell business value to customers.
- Enterprise software experience a plus.
- Marketing or MarTech experience a plus.
- Project management certification (PMP, PMI-ACP, or similar) a plus.
- Additional Successful Qualities
- Self-starter mentality with the ability to work independently
- Strong presentation skills with the ability to lead customer discussion and effectively tailor messaging based on the audience and subject matter
- Comfortable switching between hands-on consulting and project management, sometimes on the same engagement
- Strong organizational skills and the ability to prioritize across multiple concurrent projects
- Resourceful and creative troubleshooting skills
- Aprimo certifications: Digital Asset Management, Marketing Productivity, Plan & Spend (or willingness to earn them)
- Strong grasp of marketing challenges and opportunities marketers face across industries.
- Proven ability to interact with all levels of an organization with technical and non-technical customers, attain relevant technical and business requirements, and articulate comprehensive solutions
- Self-motivated and disciplined to achieve result (new sales, revenue delivery, or projects) with minimal day to day direction
APRIMO BENEFITS WE OFFER:- Target Compensation: Annual base salary target of $120,000 to $150,000 USD, depending on job related knowledge, skills, and level of experience. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills and abilities, as well as internal equity, alignment with market data, or other law.
- Competitive benefits coverage that begins on the first day of employment, and includes:
- Medical benefits with low premiums and choice of two programs (PPO or High Deductible)
- Dental benefits with choice of two programs (PPO or HMO)
- Vision benefits program
- Health savings account (HSA)
- Flexible spending accounts (FSA) for medical care, dependent care, and commuter/transit benefits
- 401(K) savings plan that matches the first 4% of compensation at 100%, and the next 2% at 50%
- Basic life insurance covered at 100% and twice the base salary, with additional voluntary/optional coverage available
- Disability insurance covered at 100% for 10 weeks for short term disability and covered at 50% for long term disability
- For both biological and adoptive parents, maternity leave is paid at 100% for up to twelve weeks and paternity leave is paid at 100% for two weeks
- Employee Assistance Program (EAP) that provides employees with mental health resources and therapy consulting
PHYSICAL REQUIREMENTS:- Must be able to remain in stationary position, often standing or sitting for prolonged periods and performing sedentary work that primarily involves sitting/standing
- Must be able to move about to accomplish tasks or moving from one worksite to another
- Must be able to perform light physical work that includes lifting or moving objects up to 20 lbs. or medium work that includes moving objects up to 50 pounds on occasion
- Must be able to communicate with others to exchange information, including conveying detailed or important spoken instructions to others accurately, loudly, or quickly
- Must possess the ability to receive detailed information through oral communication at normal speaking levels
- Must be able to repeat motions that may include the wrists, hands and/or fingers (i.e., repeated typing, etc.)
- The worker is required to have close visual awareness to perform an activity and to assess the accuracy, neatness and thoroughness of the work assigned, such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
