The RoleWe are looking for a driven, client-focused Principal Consultant to lead the delivery of Evolv Workplace engagements across our customer base. In this role, you will own the end-to-end project oversight of Workplace implementations - from contract handoff through successful go-live - ensuring that first impressions become lasting partnerships. You will serve as the primary delivery leader for new clients entering our ecosystem, setting the tone for their experience with our software and our team.
This is a high-visibility role at the intersection of project delivery, client relationship management, and cross-functional collaboration. The right candidate brings both the structure of a seasoned project manager and the presence of a trusted advisor.
What You'll DoProject Oversight & Delivery- Own the full delivery lifecycle for Evolv engagements, from kickoff through production go-live and hypercare
- Develop and maintain project plans, milestones, risk registers, and status reporting for all assigned accounts
- Proactively identify and resolve delivery risks, escalating appropriately to internal stakeholders
- Ensure projects are delivered on time, within scope, and within budget, maintaining margin targets set by the PS organization
Client Relationship Management- Serve as the primary point of contact and trusted advisor for new clients during the implementation phase
- Establish strong executive relationships early in the engagement to align on success criteria, expectations, and communication cadence
- Drive client satisfaction scores (CSAT/NPS) and position accounts for long-term retention and expansion
Cross-Functional Collaboration- Partner with Sales during the pre-sales and transition phases to ensure smooth handoffs and accurate scoping
- Coordinate with Product, Engineering, and Support to resolve technical blockers and communicate customer feedback
- Collaborate with Customer Success to facilitate a structured transition post-go-live
Team & Resource Management- Manage and mentor a team of consultants and technical resources assigned to net new engagements
- Oversee resource allocation across active projects to optimize utilization and delivery quality
- Provide coaching, feedback, and career development support to direct reports
Operational Excellence- Track and report on key delivery metrics including billable utilization, project health, time-to-value, and revenue recognition milestones
- Contribute to the continuous improvement of delivery methodologies, onboarding frameworks, and internal playbooks
- Support the development of repeatable delivery accelerators to improve efficiency across net new engagements
You'll Thrive Here If You Have- 15+ years of experience in Professional Services, consulting, or technical implementation roles within a software company
- Demonstrated success managing complex, multi-stakeholder software implementations from kickoff to go-live
- Demonstrated understanding of key AI concepts with a high aptitude to learn emerging concepts
- Strong project management fundamentals - comfort with formal methodologies (Agile, Waterfall, or hybrid)
- Excellent written and verbal communication skills, including executive-level presentation ability
- Experience with financial tracking in a PS context (budget management, revenue forecasting, margin awareness)
Even Better If You Have- Experience in GRC and established AI technologies
- Familiarity with PS automation and delivery tooling (e.g., Salesforce, Certinia/FinancialForce, Gainsight, Smartsheet)
- PMP, CSM, or equivalent certification
- Background supporting enterprise or mid-market clients in regulated industries
What Success Looks Like in Year One- Evolv workplace delivered on time and on budget with strong client satisfaction scores
- A high-performing delivery team operating with clear accountability and consistent methodology
- A trusted relationships established with Sales and Customer Success that improve pipeline-to-delivery handoffs
- Measurable improvement in time-to-value for new clients
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at management discretion based on business need.
Pay Transparency Notice: We're committed to fair and transparent pay practices. In line with state pay transparency laws, for positions in this location, we offer a base pay of
$175,000.00 to $200,000.00 USD, plus annual bonus + benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Please contact our Talent Acquisition team at [redacted] for the range and related compensation details. Actual pay may vary based on location, experience, skills, and internal equity.
