Principal Application Engineer (Salesforce)

Job Summary PointClickCare is searching for a Principal Application Engineer who will lead application development by writing and rigorously defending production-grade application code and configurations on a regular basis, while also encouraging and optimizing the daily execution of technical excellence across the ESA teams. This role requires mastery in all areas of application development from design to implementation, to monitoring best practices while mentoring and coaching other team members and delivering both business and technical objectives through ambiguity, uncertainty and complex situations. The Principal Application Engineer will support strategic transformational projects, complex enhancements and lead root cause analysis for high-complexity incidents, ensuring long-term fixes and system resilience improvements. They will also oversee vendor engagements where necessary to ensure that they deliver quality technical solutions following the best industry-leading engineering practices. To succeed as a Principal Application Engineer at PointClickCare, you need to be highly creative, accountable, collaborative and passionate. You are the Subject Matter Expert (SME) for core applications like Salesforce, NetSuite, Billing Platform., etc. meaning you have mastered the skills well enough to teach them. You are enthusiastic about jumping in to help achieve the team's top priorities, no self-promoting politicians allowed. You're not afraid to dive into uncharted technical territory and get your own hands dirty while supporting and driving delivery of complex features through a dedicated team. You're also eager to learn and teach knowledge that drives the team forward and are excited to be part of a movement that is positively impacting the lives of seniors and their caregivers all over North America. What your day-to-day will look like: 3Be the go-to Subject Matter Expert (SME) and internal expert for relevant applications (Salesforce, NetSuite, Billing Platform, etc.) for senior leadership, vendors, business partners and internal team members while staying ahead of emerging trends and advising on best practices3 3Identify, prioritize and execute high complexity tasks in the application development life cycle with quality and speed3 3Collaborate with business stakeholders to understand strategic objectives and translate them into scalable technical solutions while driving simplified solution architecture3 3Develop complex tools and applications by producing clean, efficient code in the relevant application (Salesforce, NetSuite, Billing Platform, etc.) and languages (Apex, JavaScript, SuiteScript, Python, etc.) and connected or integrated apps like Kantata, Conga, Gainsight, Qualtrics, Gong, TaskRay, Adobe, Quip, etc.3 3Build test automation regression suites and coach the broader team on how to set up test automations in Copado3 3Embed and Build AI workflows and agents to realize business value delivered faster3 3Coach and hold vendors accountable to our best practices and milestone deliverables3 3Automate high complexity tasks through appropriate tools and scripting and provide guidance on test automations3 3Analyze and debug systems and perform validation and verification testing in a test-driven manner3 3Be a coach/mentor for all engineers, including performing peer reviews, leading technical knowledge sharing sessions, establishing engineering best practices, approving pull requests and improving the overall quality of the technical solution3 3Take ownership of enterprise-wide initiatives to modernize application architectures, improve system integrations, and reduce technical debt.3 3Partner with cross-functional teams to drive standardization of development frameworks, automation tools, and DevOps best practices across the organization3 3Exercise independent judgement in methods, techniques and evaluation criteria for obtaining results and solving complex problems3 3Champion the adoption of AI and automation tools, leading experimentation and integration of AI agents to optimize development and operational workflows3 3Be the back-up for your manager when necessary to oversee the team's successful delivery3 3Perform other tasks and duties as assigned3 Qualifications we are looking for: Bonus points for: 3Solid experience working on a SaaS product3 3Deep experience with Salesforce Lightning Design System (SLDS) or other UI frameworks like React, Vue.js, or Angular3 3Deep experience with AWS, Azure, or other cloud platforms.3 3Deep experience with Service-Oriented Architecture (SOA) and SaaS product development3 3Working experience of SAML, OAuth, and OpenID Connect for authentication and authorization3 3Working experience of SQL3 3Working experience with on-call responsibilities for production-grade systems.3 3Solid understanding how to solve the dysfunctions of a team (trust, conflict, commitment, accountability and team results)3 #LI-AJ1 #LI-Hybrid $135,300 - $169,100 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $135,300-169,100+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CANADA locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition ... and more!