Full Job Description
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Team Summary:
The AI Engineering team builds and operates AI Platform - the common foundation every engineering team uses to ship AI capabilities. The team delivers the shared infrastructure, reference patterns, and guardrails that let software engineers across the company build AI agents, MCP servers, and GenAI solutions without reinventing the foundations: model access, orchestration, evaluation, observability, and responsible AI controls. Working in close partnership with product and engineering teams, it turns proven patterns into platform capabilities that compound across the product portfolio.
Job Summary:
The Senior AI Architect is the senior technical leader for PointClickCare's AI Platform, owning the architecture that enables software engineers across the company to build AI agents, MCP servers, and AI solutions on a common foundation. This role is an enabler, not a product owner: its output is a platform other teams build on, and the patterns, standards, and guardrails that make those teams faster. The Senior AI Architect works closely with product counterparts to review product roadmaps and translate them into architectural designs and decision documents and guides the AI Engineering team in building a robust, scalable agentic platform for the future of PointClickCare.
Key responsibilities:
Design and evolve the architecture of PointClickCare's AI Platform - the agentic runtime, MCP integration layer, model gateway, and evaluation and observability services that engineering teams build on ensuring it scales with adoption across the product portfolio.
Guide the AI Engineering team through architectural decisions, design reviews, and hands-on technical mentorship, raising the bar for how the platform is designed, built, and operated.
Partner with product counterparts to review product roadmaps, translate upcoming AI capabilities into architectural requirements, and author architecture documents and decision records that de-risk delivery
Enable software engineers across PointClickCare to build AI agents, MCP servers, and solutions on the platform by codifying reference architectures, reusable patterns, and paved-road templates - and by providing direct architectural guidance to consuming teams.
Establish platform standards for security, responsible AI, evaluation, and observability, and run architectural review processes that keep solutions built on the platform consistent, compliant, and production-ready.
Minimum qualifications and Skills:
12+ years of software engineering and platform architecture experience with deep cloud expertise (Azure preferred), including 5+ years focused on AI/ML infrastructure and GenAI solutions at scale
Hands-on expertise with agentic systems - agent frameworks, multi-agent orchestration, MCP (Model Context Protocol), tool use, RAG, vector databases, and production LLMOps
Proven track record designing internal platforms that other engineering teams build on, including developer experience, APIs and SDKs, and self-serve patterns
Strong architectural breadth across cloud-native systems, distributed systems, data platforms, and security architecture
Demonstrated ability to produce high-quality architecture documents and decision records, and to communicate design trade-offs clearly to engineering and product audiences
Preferred qualifications and skills:
Experience with the Azure AI stack (Azure OpenAI, AKS, APIM) and the Databricks lakehouse (Unity Catalog, model serving)
Background in healthcare technology platforms or clinical workflows
Experience guiding engineering teams as a senior architect or technical lead within a platform organization
Expertise in advanced agentic patterns including multi-agent orchestration, tool and MCP server design, agent evaluation, and model fine-tuning pipelines
Deep knowledge of AI governance, responsible AI practices, and model risk management in regulated environments
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$183,000 - $229,000 a year
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $183,000-$229,000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition ... and more!
