Principal AI Systems Architect

Guide the design and use of AI in Core Networks delivery across the Americas, improving solution design, delivery, and operations on shared platforms while meeting customer data requirements. Spend roughly 30% of your time building with delivery squads-agents, data pipelines, evaluation sets, and reference implementations in real delivery environments. Use the remaining time to align teams on shared-platform architecture: what should be common or domain-specific, what production-ready means, and how customer requirements are met. This is a hands-on architecture role accountable for production outcomes-not people or program management, unaccountable advisory work, or slide-deck-only architecture. Global teams own the enterprise AI platform; you guide its application to Core Networks delivery. Production AI shipping experience is required; without it, this is not the right role. What you will do • Build and deploy AI agents, data pipelines, and reusable solutions alongside engineering and field teams; guide the technical work of small squads. • Take agents from pilot to production by developing evaluation methods, improving reliability, defining monitoring and operating procedures, and supporting handover. • Decide which delivery steps should use AI, be redesigned, or remain unchanged, and select suitable approaches from available platforms. • Define what should be shared across teams and what should be specific to a domain. Set quality and production-readiness expectations. • Establish data and knowledge requirements, including sources and formats, and define customer data controls for access, location, retention, and masking. • Work with customer and Core Networks specialists to ensure solutions reflect network operations and connect effectively with customer systems. • Set safeguards for automated actions, including policy controls, human review where needed, and rollback procedures. Maintain a record of technical decisions. • Raise risks, dependencies, and platform needs early, with recommendations for addressing them. The skills you bring • Hands-on experience building, deploying, and operating production AI systems, such as applications using large language models, AI agents, or retrieval-augmented generation. This includes evaluation, monitoring, reliability, security, and data governance. • Ability to write and review code, with experience in Python, AI agent and workflow tools, and enterprise cloud environments. • Working knowledge of Kubernetes, GitOps, continuous integration and delivery, and cloud-based network functions. • Knowledge of customer data controls, including access, data location, retention, masking, and governance. • Experience delivering in large enterprise IT environments with multiple teams, evolving platforms, and layered governance. • Ability to assess complex systems, make evidence-based decisions, and explain technical choices in business terms and business needs in practical terms. • Ability to collaborate constructively with distributed teams and build shared accountability. • Experience in telecommunications, network automation, service reliability, customer operations platforms, Microsoft technologies, or multi-team AI development is an asset. • AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future. Primary country and city: United States (US) || Plano (Country/ City) Job details: Technical & Solution Sales Support (CHG) Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.