PEMCO Insurance

Principal AI Platform Engineer

PEMCO Insurance$129K — $215K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in platform engineering, SRE, or technical operations at a senior/lead level
  • 2+ years managing LLM/AI systems in production, or 4+ years in ML platform operations
  • Hands-on experience with open-weight model serving including quantization and GPU optimization
  • LLM observability experience (LangFuse or similar)
  • Building RAG systems: vector stores and document processing expertise
  • FinOps knowledge for AI workloads
  • Understanding of AI security risks like prompt injection.

Responsibilities

  • Own AI economics and observability for the entire AI estate
  • Run the AI gateway, managing routing and cost capture
  • Establish high-throughput serving for open-weight models
  • Develop a governed retrieval layer for in-house AI builds
  • Operate and monitor production agents, ensuring incident response
  • Shape architecture focusing on reliability and security
  • Maintain governance protocols, controlling model access and deployments

Benefits

  • Medical, dental, and vision coverage with employer cost shares
  • Employer-paid basic life and AD&D insurance; short- and long-term disability
  • Generous 401(k) plan with employer match (2 for 1 up to 6%)
  • Vacation, eight paid holidays, four floating holidays, and sick leave
  • Paid time off for bereavement, jury duty, and community volunteering
  • Education Assistance Program after one year of service
  • Charitable gift matching and employee assistance programs.
Full Job Description
Job Description

Applicants must be a resident and work from one of the following states: WA, with occasional travel to our headquarters, located in Seattle, WA.

Why We Need You:

The Principal AI Platform Engineer role will build and run PEMCO's AI platform: the operational, economic, and governance layer under every AI agent and model the company uses. You own the stack end to end, from GPU compute through model serving, retrieval, and orchestration up to observability and governance, and you are expected to be capable of building and operating it on-premise when the economics justify it, not only consuming managed cloud services. This is a hands-on principal role with organizational influence: you build the systems yourself while setting the standards others build against.

What You'll Be Doing:
  • Own AI economics and observability. Build the consumption telemetry for the entire AI estate (cost per agent, per workflow, per business outcome; token usage; GPU utilization) and the LLM observability layer under it (LangFuse-class tracing, evaluation, drift monitoring). Leadership decisions about AI spend run on your data.
  • Run the AI gateway. A single gateway fronting every provider and model (LiteLLM-class or Azure APIM GenAI): routing, fallback chains, quotas, and per-agent cost capture. This is the enforcement point for the economics.
  • Stand up open-weight serving. High-throughput serving of open-weight models on Azure GPU capacity (vLLM, Triton/TensorRT-LLM), quantization, right-sizing. You build the sizing evidence that justifies or kills any future on-prem investment.
  • Build the retrieval layer. Vector stores, embedding pipelines, and document processing for in-house AI builds, on a governed platform rather than one-off deployments.
  • Operate production agents. Deployment, monitoring, incident response, and retirement for the agent fleet (MCP-based orchestration, per-agent least-privilege identity). When an agent supporting a business workflow fails, you own recovery.
  • Shape the architecture. Represent platform reliability, security, and economics in AI solution reviews across teams; constructively challenge designs with data and propose alternatives.
  • Hold the governance line. RBAC for models and agents, prompt/output guardrails, a seat on the AI Governance Working Group with authority to block deployments that do not meet the bar.
  • Compute and acceleration stack: Azure GPU VMs and AKS GPU pools first; on-premise GPU build-out (hardware selection, CUDA stack, Kubernetes GPU scheduling) when the sizing data says so
  • Models and serving stack: open-weight model families with high-throughput serving (vLLM, NVIDIA Triton/TensorRT-LLM), quantization, fine-tuning and LoRA adaptation; managed frontier APIs (Azure OpenAI / AI Foundry) as the other half of the portfolio
  • Gateway and routing stack: a single AI gateway fronting every provider and model; routing and fallback chains, quotas, per-agent cost capture
  • Retrieval and data stack: vector stores, embedding and chunking pipelines, document processing, knowledge-source governance
  • Orchestration and agents stack: agent frameworks and protocols (MCP, LangChain/LangGraph, Semantic Kernel), tool registration, per-agent least-privilege identity
  • Observability, evaluation, governance stack: LangFuse-class tracing and cost telemetry, evaluation tooling with regression testing before prompt or model changes ship, guardrails, RBAC
  • Across all layers: model lifecycle from evaluation to retirement, and cost-against-capability optimization (model selection and routing, caching, batching, token budgets).

What You'll Bring:
  • 6+ years in platform engineering, SRE, or technical operations at senior/lead scope
  • 2+ years running LLM/AI systems in production (or 4+ years ML platform operations)
  • Hands-on open-weight model serving (vLLM, Triton/TensorRT-LLM or equivalent), including quantization and GPU right-sizing
  • LLM observability and evaluation experience (LangFuse, LangSmith, Arize class), or the demonstrated ability to stand it up
  • Experience building RAG systems: vector stores, embedding pipelines, document processing
  • FinOps/cost management for cloud consumption, ideally GPU or AI workloads
  • Working knowledge of AI security risks: prompt injection, data leakage, model abuse
  • Preferred: on-prem GPU infrastructure design, fine-tuning/LoRA, agent frameworks (MCP, LangChain/LangGraph, Semantic Kernel), regulated-industry experience


Compensation:

The pay range for this role is shown below. Compensation decisions are determined based on an individual's qualifications, job-related knowledge, skills, and experience.
  • Greater Seattle area target pay range: $154,845-$189,255. The full pay range is $129,038-$215,063.
  • Outside Greater Seattle area target pay range: $136,654-$167,022. The full pay range is $113,879-$189,797.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.
Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.

Benefits:

Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:
  • covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
  • eligible to participate in PEMCO's 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:
  • Vacation and eight (8) paid holidays.
  • Granted four (4) floating holidays and up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status).
  • In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.


Other miscellaneous benefit programs offered by PEMCO include:
  • Education Assistance Program after one year of service.
  • Scholarship program for children of PEMCO employees after one year of service; children's birthday gift program
  • Flexible Spending Accounts, Employee Assistance Program, and charitable gift matching


Other compensation depending on role, contributions, and performance may include:
  • Discretionary bonuses.
  • Tiered sales commissions and/or incentives

About PEMCO Insurance

PEMCO Insurance is a personal-lines mutual insurance company based in Seattle, Washington. The company was founded in 1949 by Robert J. Handy and a group of Seattle teachers. PEMCO Insurance provides auto, home, renters, and boat insurance to customers in Washington and Oregon. The company is known for its local advertising campaigns and its focus on customer service.
Learn more about PEMCO Insurance
Size
1,000 employees
Industry

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