NCR Corporation

Principal AI Engineer

NCR Corporation$150K — $180K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related field.
  • 10+ years of experience in software engineering, cloud engineering, data engineering, or AI engineering.
  • 5+ years delivering production AI/ML solutions at enterprise scale.
  • Proven experience architecting AI solutions on Azure and/or Google Cloud.
  • Experience building customer-facing AI products.

Responsibilities

  • Partner with corporate leaders to identify high-value AI opportunities.
  • Lead the AI strategy and implementation of enterprise AI solutions.
  • Drive adoption of Generative AI and AI-powered workflow automation.
  • Develop reusable enterprise AI patterns and frameworks.
  • Establish AI governance standards and engineering guidelines.
  • Design and implement various AI-powered customer service solutions.
  • Define operational models for monitoring and support of AI solutions.

Benefits

  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Generous paid time off and holidays.
  • Opportunities for professional development and training.
  • Flexible work environment and remote work options.
Full Job Description
The Principal AI Engineer is responsible for driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market (GTM) products. This role serves as the technical leader for enterprise AI initiatives, partnering with business leaders, product teams, and engineering organizations to design, build, and operationalize AI solutions on Azure and Google Cloud. The role combines AI architecture, platform engineering, product innovation, and organizational change leadership to transform AI opportunities into measurable business outcomes. Key Responsibilities Enterprise AI Adoption • Partner with Finance, Legal, Supply Chain, Sales, Customer Care, and IT leaders to identify high-value AI opportunities. • Lead AI strategy, technical architecture, and implementation of enterprise AI solutions. • Drive adoption of Generative AI, Agentic AI, and AI-powered workflow automation. • Develop reusable enterprise AI patterns, frameworks, and accelerators. • Establish AI best practices, governance standards, and engineering guidelines. • Lead architecture and deployment of AI-powered customer service solutions and virtual agents. • Design and implement: • Conversational AI • Voice and chat agents • AI-assisted agent experiences • Knowledge retrieval systems • Intelligent intake and triage workflows • Multi-agent orchestration • Define Day-2 operating models including: • Monitoring and observability • AI SecOps • Human escalation workflows • Kill-switch and fallback mechanisms • Incident management and operational support Required Qualifications Experience • Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or related discipline. • 10+ years of experience in software engineering, cloud engineering, data engineering, or AI engineering. • 5+ years delivering production AI/ML solutions at enterprise scale. • Proven experience architecting AI solutions on Azure and/or Google Cloud. • Experience building and deploying customer-facing AI products. • Experience leading cross-functional initiatives involving business, product, operations, and engineering teams. Technical Expertise • Azure and Google Cloud • Databricks and BigQuery • Python and modern software engineering practices • API and microservice architectures • Large Language Models (LLMs) • Agentic AI architectures • Retrieval-Augmented Generation (RAG) • AI observability and monitoring • AI governance and evaluation frameworks Leadership Skills • Executive communication and stakeholder management • Strong product and business acumen • Ability to influence across organizational boundaries • Experience mentoring engineers and architects • Strong partnership and vendor management skills Preferred Qualifications • Experience delivering production-grade Contact Center AI solutions. • Familiarity with platforms such as: • Google Customer Engagement Suite (CES) • Vertex AI Agent Builder • Microsoft Copilot Studio • Genesys Cloud AI • Experience implementing: • Voice bots and virtual agents • Agent Assist solutions • Knowledge retrieval and RAG • Intelligent routing and triage • Human-in-the-loop escalation workflows Ideal Candidate A strategic technology leader who can: • Drive enterprise AI adoption across business functions. • Build and scale customer-facing AI products. • Architect solutions on Azure, Google Cloud, Databricks, and BigQuery. • Lead AI platform engineering and governance efforts. • Translate emerging AI capabilities into measurable business outcomes. • Influence executives, product teams, and engineering organizations without direct authority.

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

Stay Connected

Discover the exciting career opportunities at NCR Corporation by exploring our Jobs and Careers page. Tailor your job search with our easy-to-use filters and find the position that best matches your skills and interests. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding journey with a company that values innovation and leadership.

Join Our Team

Ready to take the next step in your career? Search open positions at NCR Corporation, update your resume, and apply today. We are continuously looking for passionate, curious, and innovative team players who are ready to make a difference. Join us in shaping the future of connected experiences.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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