Job Title: Prime Production Services Analyst
Department: Technology
Location: NY
Corporate Title: Associate
The pay range for this position at commencement of employment is expected to be between $120,000 -$140,000 per year*
Key Responsibilities:Prime Brokerage technology, part of Global Markets IT supports and develops a range of innovative solutions for Nomura's Equity Finance, Cash and Synthetics Prime Brokerage (PB) businesses. The team is spread globally across our Tokyo, Hong Kong, Mumbai, London and New York offices.
Production support Analyst in the New York Prime Production Services team, supporting Nomura's Equity Finance, Cash and Synthetic PB businesses and core Prime reporting platforms
Production Services is responsible for 1st and 2nd line support of all core PB systems, spanning front-to-back booking all the way through to reporting. Supporting a 24 hour global business, the team operates a 24x5 'follow the sun' support model which is backed up by 3rd level escalation to our development teams. The role requires constant daily interaction with the both internal users and clients
Typical work includes:
- Handling user and client queries - very often requiring in depth analysis of the technical and/or business logic of our systems-direct trading desk facing
- Setup and management of client connectivity (API and FTP based) to clients and vendors
- Batch and system management
- Identification and management of problems and frequent issues and driving continuous improvement to the platform and processes, including through the use of AI.
The Prime systems are interconnected with a wide range of platforms outside of Prime Services IT, so a key part of the role will be working successfully with business and technology areas from across the bank.
There is a requirement to work early and late shifts (7:30am - 4:30pm and 10:00am - 7:00pm) on a rota basis. Additionally, the team are required to be on call over weekends, to carry out releases over weekends, and to provide cover on public holidays - all on a rota basis.
The ideal candidate will be a hardworking, proactive individual with strong analytical, interpersonal and communication skills who has a desire to drive continuous improvement, and the ability to manage multiple concurrent tasks to successful, timely conclusions.
Core Competencies of the role include:
- Problem analysis and resolution
- Issue tracking and prioritisation
- Release management
- Incident management
- Capacity management
- Risk management including proactively identifying and addressing risks before they cause impact
- Delivery of items in our improvement agenda (e.g. monitoring, reporting, release automation)
- DR / BCP management
- Interfacing with development teams
- Understanding / learning all aspects of the business
Required Qualifications:- Prior experience of application support in a banking environment (experience of working in a front office environment would be a major plus)
- Strong Prime Brokerage business knowledge, or demonstration of a keen desire to learn
- Strong communication skills, and confidence dealing with internal and external parties
- Experience of managing stakeholder expectations
- Experience working with AI tools (including creating new functionality) in a banking environment
- Strong SQL knowledge
- Strong experience of working with Linux based applications - ability to write scripts and work on automation
- Experience with job scheduling systems (ideally Autosys)
- Experience of working in a Windows Server environment would be highly beneficial
- Java and Git experience would be highly beneficial
Key objectives critical to success:
- Strong interpersonal skills and the ability to communicate confidently and clearly with internal teams and external clients
- Ability to analyse complex scenarios from both a technical and business perspective and deliver solutions
- Ability to deliver to deadlines in a environment where multiple competing requirements are a part of the job
- Proactivity and a strong ownership ethos, ensuring that queries are resolved through to completion
- Flexibility and enthusiasm for picking up new areas as the role requires
- Desire to explore new approaches and technologies
- Desire and ability to deliver improvements to the platform and service provided
Nomura Leadership Behaviours- Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
- Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
- Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
- Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
- Inclusion: Foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).
* base pay offered may vary depending on multiple individualized factors, including market location, corporate and functional title and duties, job-related knowledge and advanced degrees, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired in the U.S., employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors".
