Job SummaryThe Presales Solutions Engineer - Network will work alongside Architects as a network expert supporting account teams, customers, and go-to-market initiatives. The Solutions Engineer will take a consultative approach and lead discussions with clients regarding Network platforms, understand how technology enables business, and recognize opportunities for the company.
This position is remote in the Oregon area with a Home Office setup as determined by SHI management.
Role Description- Collaborate with account teams to evaluate and understand customer data center environments and infrastructure technologies.
- Design and propose tailored infrastructure solutions that align with customers' business objectives.
- Build and maintain technical relationships with OEMs and strategic partners, and stay updated on the latest product information.
- Provide product training and technical education to the sales team and customers.
- Act as a trusted IT advisor for customers, partnering with Field Account Executives.
- Manage the solution practice pipeline by developing strategies for top prospects and acquiring new business.
- Identify and uncover technology opportunities within Data Center, Cloud, Network, Security, Collaboration, and Services spaces.
- Develop solutions that fit customers' needs and budgets through strategic planning.
- Engage with multiple layers of client contacts, including CIOs, IT Directors, and CTOs, to ensure comprehensive account management.
- Educate and develop sales teams on technical selling, product training, services, and technology trends.
Behaviors and Competencies- Presenting: Can design and deliver engaging presentations, adapting the content and style to suit the audience, context, and medium.
- Negotiation: Can proactively seek out negotiation opportunities, initiate discussions, and contribute to conflict resolution.
- Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
- Detail-Oriented: Can manage complex tasks or projects, identifying errors or inconsistencies, and ensuring all details are addressed, necessary corrections are made, and quality is maintained.
- Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
- Follow-Up: Can proactively identify tasks that require follow-up, initiate necessary actions, and contribute to efficient workflow management.
- Problem-Solving: Can proactively identify potential problems, initiate preventive measures, and propose and contribute to innovative solutions.
- Relationship Building: Can proactively seek out opportunities to expand networks, initiate collaborations, and contribute to team cohesion.
- Documentation: Can develop comprehensive documentation standards, implement best practices, and ensure documentation supports operational efficiency.
- Results Orientation: Can set challenging goals for their team and lead them to achieve these goals, demonstrating a consistent track record of results.
Skill Level Requirements- Strong knowledge of technical network solutions including route/switch, LAN, WAN, SD-WAN, cloud edge, virtual networking, secure access, and network visibility - Intermediate
- Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
- Expertise with similar products and solutions from other vendors such as Aruba, Juniper, HPE, Arista, etc. - Intermediate
- Experience with software-defined networking technologies including SDDC, SD-WAN, SASE, SSE, etc. - Intermediate
Other Requirements- Completed Bachelor's Degree or relevant work experience required
- Minimum 2 years of experience with Cisco networking products, including switches, routers, wireless, Nexus, and Meraki, and familiarity with Cisco Commerce Workspace (CCW)
- Ability to travel to SHI, Partner, and Customer Events
- Advanced Certifications such as CCIE, CCNP, JNCIE, JNCIP, CASX, ACSP
The estimated annual pay range for this position is $120,000 - $230,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
