Job Description
Job Description
Job Title: Premier Account Executive
Department: Sales - Premier Accounts
Reports To: Performance Manager
Classification: Exempt
Management Level: Individual Contributor
Levelling
B1
Key Essential Functions
The Premier Account Executive is a portfolio-led, quota-carrying sales professional responsible primarily for retaining and expanding assigned small- and mid-market accounts across industries. The role maintains regular customer contact, leads business reviews, identifies cross-sell and upsell opportunities across LanguageLine Solutions offerings, and coordinates implementation follow-through to support adoption and growth. The role also builds and manages a pipeline of net-new opportunities through targeted prospecting, stakeholder mapping, value propositions, and disciplined activity management. This indicates core responsibilities are account management of existing, and acquisition of new Premier Accounts, offering customers/prospects the full range of LanguageLine Solutions' multi-modal product offerings, and ensuring their total and complete satisfaction.
Account Growth Implementation, Portfolio Retention and Expansion
• Own an assigned portfolio of small- and mid-market Premier Accounts across industries and serve as the primary commercial contact for those relationships.
• Maintain frequent, proactive communication with customers to understand business priorities, service experience, organizational changes, and emerging needs.
• Plan and conduct regular business reviews that evaluate results and solution usage, identify opportunities or risks, and document agreed follow-up actions.
• Protect and grow portfolio revenue through retention, renewals, cross-selling, upselling, and broader adoption of LanguageLine Solutions products and services.
• Develop monthly, quarterly, and annual account plans with sales leadership, including measurable revenue, retention, expansion, activity, and relationship objectives.
• Monitor account health and customer feedback, coordinate timely issue resolution, and escalate material service, commercial, or relationship risks.
• Remain engaged during implementation, monitor progress and customer adoption, address commercial or expectation-setting issues, and identify follow-on growth opportunities..
Net New Prospecting and Pipeline Management
• Build and manage a pipeline of net-new opportunities across industries while maintaining accountability for the assigned existing-account portfolio.
• Sell the full range of LanguageLine Solutions offerings using consultative and value-based selling practices.
• Develop prospecting strategies for target accounts, including outreach activity, account research, stakeholder identification, and decision-maker mapping.
• Create relevant value propositions and outreach messages based on each prospect's business issues, language-access needs, priorities, and buying process.
• Qualify and prioritize opportunities based on business fit, customer value, timing, access to
decision-makers, and likelihood to close.
• Maintain accurate activity levels, stages, next steps, expected close dates, and pipeline coverage; treat pipeline activity and management as core performance measures.
Sales Operations and Governance
• Maintain complete and timely Salesforce records for accounts, contacts, activities, opportunities, stages, next steps, proposals, closed business, and follow-up commitments.
• Provide accurate portfolio, pipeline, activity, and forecast updates to sales leadership and identify changes that may affect assigned revenue or new-business objectives.
• Use customer, sales, and pipeline data to prioritize actions, assess risk, and improve account and opportunity plans.
• Work effectively with Sales, Marketing, Customer Service, Operations, Information Technology, Finance, Contract Administration, and other teams to progress opportunities and support customers.
• Follow company policies, business ethics requirements, confidentiality and information-security controls, and approved sales and contracting processes.
• Perform other duties as needed or assigned to support the company and its global mission.
Qualifications
Required Qualifications
Experience: • Two to five years of quota-carrying B2B sales and account-management experience serving small- and mid-market organizations across industries. • Demonstrated success retaining and growing an assigned account portfolio while meeting or exceeding revenue commitments. • Experience conducting business reviews and identifying cross-sell, upsell, renewal, adoption, or other expansion opportunities. • Experience creating net-new opportunities through outbound prospecting, stakeholder mapping, targeted outreach, and value-proposition development. • Experience managing a full sales cycle and selling to multiple decision-makers and influencers within complex organizations. • Experience using a CRM to manage accounts, opportunities, activity, pipeline, next steps, and forecasts.
Preferred Qualifications: • Bachelor's degree in business, marketing, communications, or a related field, or equivalent relevant experience. • Experience selling language access, technology, professional services, or another complex solution-based portfolio. • Experience supporting customer implementation, adoption, or post-sale expansion in partnership with delivery or customer-success teams. • Salesforce experience is preferred.
Knowledge, Skills &
Abilities: • Portfolio-management and account-planning skills, including business reviews, retention planning, account-health monitoring, and expansion strategy.
• Consultative and value-based selling skills, including discovery, needs analysis, solution positioning, objection handling, negotiation, and closing. • Ability to create clear value propositions and communicate business outcomes to technical and non-technical decision-makers and influencers. • Clear written and verbal communication, presentation, relationship-building, and interpersonal skills.
TP Core Skills Taxonomy • AI Proficiency • Collaboration • Communication • Critical Thinking • Data Literacy • Emotional Intelligence • Entrepreneurship • Open-Mindedness • Process Excellence • Solution Orientation
Work Environment
Work Arrangement: Monterey, California; current work arrangement to be confirmed
Full-time, Monday through Friday, 7:30 a.m. to 4:00 p.m.
Travel Requirements: Occasional U.S. travel; percentage to be confirmed
Physical Requirements
Office Clerical Category - Appendix 1
Compliance Requirements
Support LLS' Quality Management System (QMS) to continually improve the Division's processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction
