Full Job Description
Pre-Sales Solutions Consultant - EBT - Remote/Hybrid - McLean, VA
Role and Responsibilities
CITI is seeking a Pre-Sales Solutions Consultant - EBT. Work schedule is Remote/Hybrid - McLean, VA.
• Partner on opportunity identification, capture planning, stakeholder mapping, and competitive win strategies.
• Cultivate long-term client trust and track joint opportunities with partners like FIS to unlock incremental business.
• Translate client requirements into scalable platform solutions covering card issuance, transaction processing, IVR/mobile, and risk tooling.
• Identify product gaps, align on roadmap/configuration workarounds, and define scope boundaries to ground pricing and delivery.
• Deliver tailored product demos, POCs, and oral presentations to technical, security, and executive agency leadership.
• Maintain current, scenario-based demo environments and articulate complex benefit workflows in accessible language.
• Serve as the primary liaison between Sales, Product, and Delivery to validate solution feasibility, timelines, and risks prior to submission.
• Channel field insights and regulatory shifts back to Product and lead clean post-award transition handoffs to Delivery.
• Build strong rapport with agency leaders and procurement teams, supporting renewals, change requests, and expansion efforts.
• Represent the organization at industry events, state association meetings, and webinars.
• [Up to 25%] for customer meetings, demos, orals, and conferences.
Minimum Qualification
• Bachelor's degree in business, information systems, public administration, or a related field, or equivalent experience.
• [5-8+] years of experience in government benefits payments, with direct EBT experience.
• Prior experience at an EBT processor or vendor such as FIS or Conduent, in a role such as solutions architect, business analyst, implementation or project manager, product owner, or account/program manager.
• Working understanding of the end-to-end EBT lifecycle: client setup, card issuance, authorization and settlement, retailer processing, customer service, reporting, reconciliation, and fraud management.
• Ability to explain technical and operational concepts clearly to executive, program, and IT audiences.
• Strong writing skills and attention to detail, with the ability to produce compliant, well-structured proposal content under tight deadlines.
• Proficiency with Microsoft Office/Google Workspace, diagramming tools (e.g., Visio, Lucidchart), and collaboration tools.
Preferred Qualifications
• Experience with state human services systems and integrations (eligibility systems, case management, childcare subsidy systems).
• Exposure to eWIC, online SNAP, mobile payments, or EMV chip implementation for EBT.
• Experience with Agile and waterfall delivery methodologies; PMP, CBAP, or similar certifications.
• Experience preparing and delivering oral presentations during state procurements.
• Familiarity with pricing models for transaction-based and per-case-month government contracts.
• Existing relationships with state agency leaders and public-sector procurement communities.
