Ability to analyze selling reports and identify business trends
Proven ability to drive positive client experiences and build loyalty
Strong business acumen and industry awareness
Excellent verbal and written communication skills
Passion for the Fashion Industry
Flexibility to work evenings, weekends, and holidays
Strong leadership and coaching skills
Responsibilities
Drive and maximize sales performance to achieve sales objectives
Engage with top clients on the sales floor to ensure superior client service
Analyze monthly store performance and report on business trends
Develop and implement business action plans to enhance sales
Manage stock levels through communication with key business departments
Educate the team on brand pillars and seasonal strategy
Communicate company KPIs and identify strategies to meet performance standards
Recruit, hire, and retain a high-performing team
Collaborate with Operations and HR on employee relations issues
Maintain organization of company assets per guidelines
Adhere to operational policies set by corporate
Benefits
Opportunity for career advancement and internal growth
Engagement in a dynamic and luxury retail environment
Access to training and development programs
Networking opportunities within the fashion and luxury community
Involvement in brand promotion and marketing initiatives
Full Job Description
Job Summary/Purpose:
The General Manager is a role model and brand ambassador who is responsible for all aspects of the store business and partnerships within department store environments. He/She is a business leader who is responsible to maximize the overall Store Performance. The General Manager is a recognized team leader who is responsible to coach and develop the entire store team, and to ensure succession plans and internal growth.
Duties and Responsibilities:
Drive and maximize sales performance to consistently achieve the overall sales objectives while ensuring operational integrity and by leading the team on executing superior client service and after sales experience to increase and retain client loyalty.
Demonstrate sales leadership by playing an active role on the sales floor through client engagement with top clients, ensuring the highest level of client service is provided.
Analyze monthly store performance, reporting current business trends to cover every aspect of the business, as well as competitor performance to ensure an increase in market share.
In partnership and with the guidance of their Retail Operations Manager, develop and implement business action plans to enhance sales for each product category and client tier.
Manage and support stock levels through direct communication with key business departments to maximize full price selling.
Be an expert on the current collection knowledge and ensure that the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments.
Communicate company set KPI's and identify strategies to ensure corporate performance standards are met.
Identify potential candidates, recruit, hire and retain a high performing team. Build a talent pipeline through networking and competitive shopping.
Partner with their retail Operations and Regional Human Resources Manager on all employee relations issues to minimize negative impact and ensure effective and timely resolution.
Collaborate with Operations, Human Resources, Loss Prevention, while adhering to and enforcing all company policies and procedures.
Maintain full organization of company assets per the back of house and front of house guidelines provided by headquarters.
Adhere to all operational policies and procedures set forth by corporate / concession host store policy.
Understand all aspects of the fashion and luxury market, to make impactful business decisions. Proactively follow current fashion trends and analyze key competitors' performance and activities in the market.
Ensure meaningful client experiences are delivered as well as external relationships through networking and knowledge of immediate market.
Liaise with PR/Events/Marketing departments to promote brand awareness, and be an active member of the luxury community in order to cultivate relationship that can generate business.
Qualifications and Skills:
Previous retail management experience preferred
Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
Proven ability to drive positive client experiences that build loyalty and deliver measurable results
Industry awareness and strong business acumen
Strong verbal and written communication skills and excellent organizational skills
Passion for the Fashion Industry
Flexibility to work a retail schedule which will include evenings, weekends and holidays
Strong leadership and coaching skills
Strong organizational skills, multi-tasking, and prioritizing capabilities
