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Work ShiftDay
Work Day(s)Friday, Monday, Thursday, Tuesday, Wednesday
Shift Start Time8:00 AM
Shift End Time5:00 PM
Worker Sub-TypeRegular
Job DescriptionOversees day-to-day operations in one large or two small primary care pediatric practices. Ensures a high-quality patient/family experience. Monitors and improves revenue generation, expense management and operational efficiency of the assigned practice(s). Responsible for implementing system standards and growth of programs/services in assigned practice(s). People leader for practice staff and manages overall scheduling and flow of assigned practice(s).
Experience- 5 years of experience in operations with strong financial, human resources, and systems background
- Experience in a physician practice setting
- Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic
Preferred Qualifications- Master's degree in Business Administration, Health Administration, or related field
Education- Bachelor's in Business Administration, Health Administration, or related field or at least 7 years of experience in a practice setting with people and/or business leadership experience
Certification Summary- No professional certifications required
Knowledge, Skills, and Abilities- Ability to operate mostly independently
- Able to plan and manage time effectively and execute projects to completion with minimal oversight
- Demonstrated strategic thinking and problem-solving ability
- Strong communication skills and ability to build productive relationships across various levels of the organization
- Personal organization and time management
- Human relations and teamwork
- Personal adaptability and motivation
- Listening
- Strong communication skills to effectively deal with conflicting views or issues and mediate fair solutions as well as excellent writing skills
- Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge
- Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry
- Ability to effectively manage employees within assigned practice
- Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice
Job Responsibilities- Leads the direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.
- Parters with nursing and provider leadership on clinically oriented operational issues.
- Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.
- Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.
- Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.
- Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.
- Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.
- Ensures structure addresses changes in technology, operational processes, and practice needs.
- Builds relationships with key stakeholders, communicating progress towards key performance indicators.
- Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.
- Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.
- Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.
- Evaluates and makes recommendations for business development and expansion opportunities.
- Oversees implementation of expansion projects.
- Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.
- Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.
- Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.
- Mentors team members to encourage personal and professional growth.
- Encourages ongoing skill development by providing opportunities for continued education.
Primary Location Address210 E Felton Rd
Job FamilyPractice Operations & Management
