3+ years of people leadership experience, preferably in healthcare
Ability to manage payroll and scheduling effectively
Strong organizational skills in a fast-paced environment
Familiarity with EMR systems and proficiency in Microsoft Office
Knowledge of HIPAA, OSHA, and infection control standards
Bonus: Background as a Medical Assistant or in clinical settings
Responsibilities
Oversee operations across multiple Primary/Immediate Care centers
Manage clinic performance and drive towards key revenue and operational KPIs
Monitor practice budgets and escalate risks as needed
Identify opportunities for operational and growth improvements
Ensure consistency in performance with central teams
Lead non-provider clinic teams in hiring, coaching, and performance management
Serve as the primary contact for providers on operational issues
Execute clinic operations including scheduling, compliance, and patient escalations
Collaborate with Providers and Ops leadership to maintain care delivery standards
Travel to multiple sites, requiring up to 90% presence in clinics
Benefits
Full-time position with operational leadership responsibilities
Opportunity to drive performance improvements across multiple clinics
Engagement with both clinical and operational teams
Hands-on role with direct impact on patient experience
Dynamic work environment with significant travel across the Atlanta metro area
Full Job Description
Job Type
Full-time
Description
The role (what you'll own)
Operational oversight across multiple Primary/Immediate Care centers - utilization, quality, patient experience, and profitability
Operational ownership of business performance and the success of the clinics
Managing, and direct oversite of the performance of clinics which includes monitoring, and driving clinic level team towards key revenue and operational KPIs
Manage and provide direct oversight of practice budgets and monitor monthly performance against targets, escalating risks and variances as needed
Identify operational and growth opportunities to improve clinic performance
Drive performance consistency in partnership with central teams by overseeing scheduling, patient throughput, provider utilization, and center level revenue cycle management processes
Direct leadership of non-provider clinic teams (Medical Assistants and center staff) - hiring, coaching, performance management
Direct point of contact for providers on center level operational issues, concerns and performance related issues concerning the clinic
