Practice Manager - Hartford County, CT MarketFull-Time | Multi-Center Oversight | Healthcare Leadership
IVX Health is seeking a dynamic Practice Manager to oversee our infusion centers in the
Hartford County market - specifically in
West Hartford and Glastonbury. The Practice Manager will lead both clinical and administrative teams across multiple sites, driving operational excellence and ensuring a consistently exceptional patient experience.
What You'll Do- Lead Multi-Center Operations
Oversee day-to-day operations across assigned centers, serving as the on-site and on-call resource for clinical and administrative escalations. - Manage and Coach High-Performing Teams
Directly supervise both clinical and non-clinical staff, including hiring, scheduling, payroll, PTO management, and performance development. - Ensure Operational Excellence at the Front Desk
Drive success in pre-visit verification, patient onboarding, scheduling and retention, and accurate EMR documentation in partnership with front desk staff. - Partner to Drive Revenue and Quality Outcomes
Collaborate with clinical teams, regional leadership, and centralized departments (revenue cycle, pharmacy, etc.) to ensure clean workflows and efficient, reimbursable care. - Support P&L Execution
Own center-level business performance metrics and collaborate with the Regional Operations Director and VP to hit financial goals. - Strengthen Community and Vendor Relationships
Serve as the primary liaison for non-referring vendor relationships, including supervising physicians, community groups, and strategic drug partners. - Champion a Culture of Accountability and Growth
Reinforce IVX's values and standards by fostering a culture of operational rigor, continuous improvement, and collaborative leadership. - Drive Growth in Patient Volume
Strategize alongside Business Development Managers to support referral relationships and market expansion efforts.
What We're Looking For- 3+ years of leadership experience in a healthcare, outpatient, or multi-site operational setting
- Proven success managing both clinical and administrative teams
- Experience in healthcare front desk operations, patient access, or revenue cycle preferred
- Strong financial and operational acumen, with the ability to manage budgets, productivity, and performance metrics
- Excellent communication skills, with the ability to build trust across diverse teams
- Solutions-focused mindset with the ability to troubleshoot, resolve conflicts, and implement improvements
- High emotional intelligence, professionalism, and the ability to lead with empathy and decisiveness
- Bachelor's degree in healthcare administration, business, nursing, or related field preferred
Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits.
Hartford County Pay Range
$90,000-$98,125 USD
Benefits & PerksEligible employees may receive:
- Medical, Dental, and Vision Coverage
- Prescription Drug Coverage and Telemedicine Services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
- 401(k) Retirement Plan with Company Match
- Life, AD&D, and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Fertility and Family Planning Support
- Tuition Reimbursement and Certification Assistance
- Continuing Education and Professional Development Resources
- Employee Assistance Program and Wellness Support
- Paid Time Off
- Volunteer Time Off and Charitable Giving Match
- Employee Referral Bonus Program
Benefits may vary based on employment status and eligibility.
