We are seeking a highly organized and detail-oriented Manager of Practice Performance and Optimization to join our team. Reporting to the Regional Director, this role is responsible for supporting operational performance and scheduling optimization across primary care sites. The individual will work closely with practice, regional, and departmental leaders to analyze performance data, develop and maintain schedule templates, and ensure alignment with organizational priorities. Through on-site engagement, coaching, and collaboration, this role helps drive process improvements, support frontline teams, and promote consistent execution of operational goals across the organization.
Primary Responsibilities:- Serve as a key member of the regional team to drive alignment, reinforce organizational priorities, and support consistent execution across locations
- Audit and analyze performance and scheduling metrics to identify trends, gaps and areas for improvement. Work with operations team to develop and implement necessary changes
- Develop and maintain primary care schedule templates for various departments and teams within the organization
- Support managers to address process and workflow issues, determine action plans
- Adjust schedule templates based on requests and feedback, ensuring that all changes are approved by the appropriate authorities
- Collaborate with department heads and team leaders to understand scheduling needs and requirements
- Work closely with Practice Managers to drive the effectiveness of team huddles and staff meetings, promoting solid communication, team engagement, and consistent execution of operational goals
- Coach and mentor site specific employees and managers as needed. Support practice managers in performance management
- Support hiring, on-boarding, and evaluation of staff
- Conduct Gemba walks and on-site operational observations, delivering meaningful insights and feedback to regional leadership teams to support continuous improvement
- Engage in regional, site, and team meetings as necessary
- Ensure compliance with company policies and procedures and regulatory requirements related to scheduling and time management
- Provide training and support to staff on the use of schedule templates and related tools
- Perform other duties as assigned
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 2+ years of medical practice management or Clinical Practice performance
- Proven solid understanding of clinician scheduling practices in a healthcare setting
- Proficiency in Epic scheduling software and tools
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Ability to travel within CT 75% or more
- Driver's license and access to reliable transportation
Preferred Qualifications: - Proven solid organizational and time management skills
- Proven excellent communication and interpersonal skills
- Proven ability to work independently and as part of a team
- Proven attention to detail and a commitment to accuracy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.
