Practice Manager - Cardiology (Annapolis)

MedStar Southern Maryland Hospital Center • $71K — $135K *

Annapolis, MD 21401In-Person

Healthcare

Less than 5 years of experience

1 month ago

Job Overview by Ladders

Qualifications

High School Diploma or GED required, Bachelor's in Health Care Administration preferred.
3-4 years of healthcare/medical office experience required.
2 years of general management experience needed, preferably in ambulatory care.
1-2 years of oncology practice management may be required based on location.
Courses in medical terminology preferred.

Responsibilities

Contributes to department goals and complies with regulations.
Oversees daily operations and ensures patient access to care.
Maintains professional relationships and coordinates team meetings.
Modifies provider schedules and monitors staffing levels for efficiency.
Ensures patient satisfaction and responds to concerns effectively.
Maintains compliance with regulatory policies and safety standards.
Partners with Business Integrity for compliance education and management.
Manages financial performance and prepares the annual budget.
Prepares monthly reporting on key operations and financial factors.
Supervises non-provider staff and ensures appropriate training.

Benefits

Comprehensive health benefits.
Opportunities for professional development.
Supportive work environment encouraging growth.
Access to training on regulatory compliance and medical systems.

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Full Job Description

General Summary of Position
Plans manages and coordinates all patient care activities for medical office location. Implements and maintains organizational policies and procedures pertaining to personnel federal and state regulations daily operations and support of medical care.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Provides oversight and management for the daily operations of the medical office and ensures patient access to care. Responsible for creating and maintaining a professional environment in the medical office. Adjusts operations as needed to maintain peak performance. Establish and maintains appropriate levels of equipment office and medical supplies to support the medical practice.
Responsible for maintaining positive productive and professional relationships within the practice as well as between the providers and the health care system. Prepares the medical office for the addition and departure of providers; ensures smooth operational transitions. Assists with growth and development of the practice and MMG by marketing to the public and other providers. Coordinates and leads meetings with the providers and staff on a regular basis to keep team informed of MHS and MMG goals practice goals and policy changes.
Coordinates the schedule for new providers and modifies existing provider schedules as appropriate. Monitors provider scheduling practices and staffing levels to ensure patient needs and financial goals are met. Monitors provider schedules on a daily basis to maximize appointment availability and ensure same-day access is available.
Ensures patient satisfaction with the medical group's performance on all levels. Responds timely to patient concerns and requests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data and develops action plans to address areas for improvement.
Responsible for compliance with all applicable environmental and regulatory policies and procedures for medical office operations including quality and safety related tasks. Fosters and enforces MedStar Code of Conduct and ensures internal policies and procedures are followed; implements policies and procedures changes accordingly.
Supports and partners with Office of Corporate Business Integrity to educate and inform associates and providers of compliance standards and ensures all associates complete annual training. Appropriately notifies Compliance and/or Legal on issues regarding compliance privacy risk management and/or legal issues. Assists as needed with Integrity Hotline investigations and resolutions as well as compliance legal and safety event investigations. Expected to develop a general understanding of Emergency Preparedness policies and emergency operations procedures.
Responsible for office financial performance including revenue cycle activities. Partners with Director of Operations Physician Leadership and Finance to prepare annual budget; ensures practice is meeting monthly budget targets and works with Facility Medical Director and Director of Operations to course correct as necessary.
Prepares and monitors monthly statistical reporting of key operations and financial factors for the medical office. Responsible for the financial performance of the medical office in the following key areas: Cash collection timely charge capture data entry coding/documentation bank deposits and daily weekly and monthly reporting. Coordinates accounts payable activities according to organizational procedures.
Responsible for Personnel Management. Supervises all non-provider staff within the office. Ensures staff is properly trained and in collaboration with the provider(s) identifies the need for additional skills training for all associates. Additionally ensures all medical office staff is trained in emergency procedures. Adheres to the MedStar performance management cycle to evaluate and actively manage associate performance. Actively encourages associate growth and development.
Maintains and coordinates all staff schedules to accommodate patient flow. Responsible for providing backup to key positions during peak times and staff absences. Based on skills this may include direct patient care services. Performs weekly payroll activities for assigned staff. Actively engages in recruiting hiring orienting promoting reviewing and terminating staff according to organizational policies. Maintains up-to-date staff files of required certifications and licenses. Fosters staff engagement and productivity.
Develops executes and monitors Action Plans related to Associate Engagement Surveys.
May oversee the patient billing and collection function. Works with the staff to ensure the patient billing and collection function is continually monitored. Works with PUBS and other Revenue Cycle personnel to ensure optimization of billing cycle. Oversees training and education of staff on insurance changes and regulations.

Minimal Qualifications
Education

High School Diploma or GED required or
Bachelor's degree in Health Care Administration or related field preferred and
Courses in medical terminology preferred

Experience

3-4 years healthcare/medical office experience required and
2 years general management experience; preferably in an ambulatory care setting required
1-2 years Based on location may require 2 years of Oncology practice management and infusion experience required

Licenses and Certifications

No special certification registration or licensure required

Knowledge Skills and Abilities

Excellent organizational and management skills.
Excellent customer service and verbal and written communication skills.
Demonstrated ability to set and manage multiple priorities.
Demonstrated leadership skills.
Knowledge of practice management systems preferred.
Ability to comprehend data for use in making daily operational decisions.
Proficiency with office equipment Microsoft Office and medical office software

This position has a hiring range of

USD $71,843.00 - USD $135,907.00 /Yr.

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About MedStar Southern Maryland Hospital Center

MedStar Southern Maryland Hospital Center is a medical facility located in Clinton, Maryland. It is a 192-bed acute care hospital that provides a range of services including emergency care, cardiology, cancer care, orthopedics, and women's health. The hospital is part of the MedStar Health system, which is the largest healthcare provider in Maryland and the Washington, D.C. region. MedStar Southern Maryland Hospital Center is committed to providing high-quality, compassionate care to its patients and improving the health of the communities it serves.

Learn more about MedStar Southern Maryland Hospital Center

Size

1,200 employees

Industry

Healthcare

* Ladders Estimates

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