5-7 years of automotive parts experience preferred, especially in a dealership setting.
Strong knowledge of automotive parts and manufacturer catalogs.
Exceptional customer service and communication skills.
Excellent organizational skills with a keen attention to detail.
Proficient in dealership management systems and electronic parts catalogs.
Ability to collaborate effectively with various departments.
Dependable and committed to accuracy and customer satisfaction.
Responsibilities
Assist customers in identifying and purchasing automotive parts and accessories.
Research part numbers and verify compatibility and pricing.
Process orders, invoices, and returns accurately and efficiently.
Coordinate with Service Advisors to ensure timely availability of parts.
Monitor parts availability and communicate order statuses.
Maintain organized stock and assist with inventory counts.
Promote parts sales while delivering knowledgeable customer service.
Benefits
Health insurance
Dental insurance
Vision insurance
Paid vacation
Paid sick time
401(k) with matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance
Full Job Description
Our Parts Advisors play an important role in supporting the dealership's Service Department and providing exceptional service to retail and wholesale customers. This position is responsible for identifying, sourcing, and distributing automotive parts and accessories while ensuring accuracy, timely availability, and efficient inventory management. The ideal candidate is detail-oriented, customer-focused, and knowledgeable about automotive parts, with the ability to thrive in a fast-paced dealership environment.
What You Will Do
Assist retail, wholesale, and internal customers with identifying, selecting, and purchasing automotive parts and accessories.
Research and verify part numbers, compatibility, availability, and pricing using manufacturer catalogs and dealership systems.
Process parts orders, invoices, returns, and special orders accurately and efficiently.
Coordinate with Service Advisors and Technicians to ensure parts are available to support timely vehicle repairs.
Monitor parts availability, track backorders, and communicate order status and delivery expectations.
Support inventory accuracy by maintaining organized stock, assisting with inventory counts, and following established procedures.
Promote parts and accessory sales while delivering professional, knowledgeable, and responsive customer service.
What We Are Looking For
Previous automotive parts experience preferred, ideally in a dealership environment.
Knowledge of automotive parts, components, and manufacturer parts catalogs.
Strong customer service and communication skills with the ability to build positive working relationships.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
Proficiency with dealership management systems, electronic parts catalogs, and basic computer applications.
Ability to work collaboratively with Service, Sales, and Parts Department personnel.
Dependable, accountable, and committed to accuracy, efficiency, and customer satisfaction.
Benefits
Health insurance
Dental insurance
Vision insurance
Paid vacation
Paid sick time
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance
Pay: $93,100 - $103,300 / year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, commissions, overtime, benefits (vacation and sick), etc. The hourly rate for this position is $23.00 per hour. Commissions range from $48,000 to $58,200 per year based on performance.
