Job Requisition ID: 59125
Opening Date: 10/14/2026
Closing Date: 10/27/2026
Agency: Department of Human Services
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option: Health and Human Services
Bilingual Option: None
Salary: Anticipated Salary: $9,833 - $11,750 per month ($117,996 - $141,000 per year)
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment/ Agency
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 401 S Clinton St, Chicago, Illinois, 60607
Division of Family and Community Services
Office of Workforce Development
Bureau of Employment & Training Policy and Program Operations
Work County: Cook
Agency ContactA resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a
DETAILED Resume/Curriculum Vitae (CV) to the
MY DOCUMENTS section of your application if you decide to provide one.
When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
Position Overview The Division of Family & Community Services is seeking a strategic, results-oriented, and collaborative administrator to oversee Bureau of Employment and Training (E&T) Policy and Program Operations for the Illinois Department of Human Services (IDHS). This leader must excel at communicating effectively across all levels of the organization and possess strong critical-thinking skills, deep policy and operational insight, and demonstrated success managing complex, multi-faceted programs. The Administrator will guide statewide Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF) E&T and related workforce initiatives by overseeing program design, policy development and implementation, grantmaking and contracting, and stakeholder engagement. The ideal candidate brings a commitment to continuous improvement, innovation, and equitable, customer-centered service delivery, ensuring high-quality, compliant, and accessible pathways to training, skills, and employment for Illinois residents. The Division's mission is to assist Illinois residents by connecting them with public assistance programs and services. Through its programs, services, and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.
Essential Functions - Serves as the Bureau of Employment and Training (E&T) Policy and Program Operations Administrator, providing strategic leadership and oversight to strengthen statewide SNAP Employment and Training (SNAP E&T), Temporary Assistance for Needy Families Employment and Training (TANF E&T), and other workforce policy and program operations in alignment with Division of Family & Community Services' goals.
- Serves as full-line supervisor.
- Leads the design and execution of the Bureau's policy and programmatic efforts related to E&T program access, effectiveness, quality, and compliance with state and federal requirements.
- Establishes and maintains effective working relationships with the members and officials of the Illinois General Assembly, the Office of the Governor, the Attorney General, the Bureau of Budget, the Federal Government and other State, Federal and Local agencies interested in interacting in the Office of Workforce Development.
- Defines, directs, and evaluates areas for program research and the development of information and data required to facilitate managerial decision-making processes.
- Works closely with FCS Family and Community Resource Centers to improve employment and training services to customers, identify solutions to issues, coordinate the implementation of contractual agreements, and expansion of service providers based on need.
- Performs other duties as assigned or required which are reasonably within the scope of duties enumerated above.
Minimum Qualifications - Requires knowledge, skill, and mental development equivalent of four (4) years college with course work in social or human services field.
- Requires four (4) years progressively responsible administrative employment and training policy and program experience in a human and health services organization.
Preferred Qualifications - Four (4) years of professional leadership and oversight of a public assistance employment and training program such as Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T), Temporary Assistance for Needy Families Employment and Training (TANF E&T), Workforce Innovation and Opportunity Act (WIOA), or similar.
- Three (3) years of professional supervisory experience leading a team of professional or managerial staff, including staff onboarding, establishing priorities, assigning work, coaching and training staff, and conducting performance evaluations.
- Three (3) years of professional experience interpreting and applying Supplemental Nutrition Assistance Program (SNAP) and/or Temporary Assistance for Needy Families (TANF) policy and regulations to develop and implement program policy guidance for staff.
- Three (3) years of professional experience in grantmaking or contract management within a public or private organization.
- Three (3) years of professional experience working with federal cost principles and/or Illinois Grant Accountability and Transparency Act (GATA).
- Three (3) years of professional experience using advanced Microsoft Excel functionalities such as pivot tables, complex formulas, data validation, filters, and slicers and data management systems such as SharePoint to direct complex data analysis, tracking, and monitoring activities.
Conditions of Employment - Requires ability to travel in the performance of duties, with overnight stays as appropriate.
- Requires the ability to utilize office equipment, including personal computers.
- Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
- This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with the Executive Ethics Commission. (See Executive Order 15-09) Fines and penalties apply to untimely filings.
*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.
As a State of Illinois employee, you will receive a robust benefit package that includes the following:Ab
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://cms.illinois.gov/benefits/stateemployee.html
Term Appointment:Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Human Services's discretion.
APPLICATION INSTRUCTIONSIf you have questions about how to apply, please see the following resources:
State employees: Detailed application instructions can be found in the Current Employee Guide at Application Procedures or by logging in to the career portal for State employees and viewing the instructions on Completing the Electronic Application.
Non-State employees: Detailed application instructions can be found in the External Applicant Guide at Application Procedures or from Illinois.jobs2web.com - click Application Resources in the footer of every page of the website.
Use the "Apply" button at the top right or bottom right of the posting to begin the application process. If you are not already signed in, you will be prompted to do so.
State employees should sign in via the Employee Login link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to their career portal.
Non-State employees should click the Sign Up link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon to sign in to an existing external account or to create a new external account.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
