The Nurse Point of Contact supports our practice by providing remote nursing triage, patient communication, and clinical support. This role manages incoming patient messages, assesses symptoms and treatment-related concerns, provides patient education, and ensures timely communication with providers. The Nurse POC is essential in maintaining high-quality patient care, supporting provider workflows, and ensuring compliance with HIPAA and organizational standards.
Responsibilities:
- Accurately and efficiently processes incoming patient messages including triaging calls and responding appropriately per policy.
- Documents all patient interactions and clinical communications in the EMR to ensure proper disposition for physician review.
- Contact patients at the physician’s direction to provide results, arrange treatment, or discuss clinical status.
- Assess patient symptoms, post-procedure issues, and medication side effects, escalating concerns appropriately.
- Explain procedures and provide educational materials related to treatment or diagnosis.
- Communicate with physicians regularly to clarify preferences and provide updates on patient status.
- E-scribe medications and order tests according to physician protocols (per scope of practice and state licensure).
- Complete patient forms and documentation requiring clinical input, including FMLA and insurance-related requests.
- Assist with clinical portions of insurance appeals and prior authorizations as directed by providers.
- Facilitate scheduling of any needed office appointments, local procedure injections, external labs and radiology.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any
time, with or without notice.
Qualifications:
Education & Experience
- Must hold a current and valid RN license.
- Minimum 2 years of nursing experience required, urology or oncology experience preferred.
- Experience in clinical triage, patient education, and remote patient support preferred.
- Experience with electronic medical records (EMR/EHR) required; OncoEMR preferred.
Skills & Competencies
- Strong clinical judgment and decision-making skills in patient care.
- Excellent verbal and written communication skills for patient and provider interactions.
- Ability to assess patient symptoms, side effects, and post-treatment concerns accurately.
- Knowledge of HIPAA regulations and ability to maintain patient confidentiality.
- Strong organizational skills and ability to manage multiple remote tasks efficiently.
- Collaborative, team-oriented mindset with a patient-centered approach.
Physical Requirements
- Remote, office-based role requiring prolonged periods of sitting and computer use.
- Ability to communicate clearly via phone, video, and electronic messaging.
- Occasional lifting or handling of documents or patient charts (up to 20 pounds).
- Visual and auditory ability to review electronic records and monitor patient communications.
Job Type: Full-Time
Pay Range: $85,000 - $100,000/year
Actual compensation offered to candidates is based on work experience, education, skill level, and geographic location. Compensation may vary depending on the state or region in which the position is located, in accordance with applicable laws.
This position has no close date. Applications will be accepted until an offer has been extended and accepted.
