Role SummaryThe Operational Enablement SME will support the ETS Risk Management organization by driving operational excellence, governance execution, workforce planning, and leadership reporting.
Key Responsibilities Program Management & Operational Enablement
Serve as the PMO Lead for ETS Risk Management operational enablement initiatives.
Coordinate and manage operational activities across the division to ensure alignment with strategic objectives.
Drive execution of key operational processes, governance activities, and organizational priorities.
Identify opportunities to improve operational effectiveness through standardized processes and reporting.
Leadership Reporting & Communications
Develop and maintain executive-level reporting materials and dashboards.
Coordinate leadership reporting cycles, ensuring accuracy, completeness, and timely delivery.
Prepare presentations and briefing materials for senior management reviews and governance forums.
Deliver insights and recommendations based on operational performance metrics and trends.
Integrated Business Reviews (IBRs)
Plan, coordinate, and facilitate Integrated Business Reviews (IBRs).
Consolidate inputs from multiple stakeholders to provide a comprehensive view of organizational performance, risks, and priorities.
Track actions, decisions, and follow-up activities arising from leadership reviews.
Operating Model & Governance Support
Assist in operationalizing the ETS Risk operating model.
Support the establishment and execution of governance frameworks and management cadences.
Document operating procedures, governance structures, roles, responsibilities, and decision-making processes.
Ensure governance processes are consistently applied and aligned with business objectives.
Workforce Planning
Support workforce planning processes, including resource tracking, demand forecasting, and capacity planning.
Develop workforce planning outputs and management reporting artifacts.
Partner with leadership to provide resource management insights and recommendations.
Key Deliverables
Workforce planning analyses, forecasts, and reporting outputs.
Executive and leadership reporting materials.
Integrated Business Review (IBR) coordination and meeting outputs.
ETS Risk operating model documentation and process artifacts.
Governance cadence management and related support materials.
PMO tracking, status reporting, and operational performance metrics.
Required Qualifications
Approximately 10+ years of experience in Program Management, PMO, Business Operations, Operational Excellence, or related functions.
Proven experience supporting senior leadership teams in large, complex organizations.
Strong understanding of governance frameworks, operating models, and organizational management processes.
Experience building executive-level presentations, reports, and performance dashboards.
Demonstrated ability to coordinate cross-functional initiatives and manage multiple stakeholders.
Strong analytical, planning, and organizational skills.
Excellent written and verbal communication skills.
Advanced proficiency in Microsoft Office Suite, including PowerPoint, Excel, and SharePoint.
Preferred Qualifications
Experience within Risk Management, Financial Services, Technology, or Enterprise Shared Services organizations.
Knowledge of workforce planning methodologies and resource management practices.
Experience facilitating executive governance forums and business review meetings.
PMP, PMI, or comparable project/program management certifications are an asset.
Success Factors'
The base compensation range for this role in the posted location is: 80000 to 100000
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
