Position Title: PMO Closeout Supervisor
FLSA Status: Exempt/Salary, Full-time, Benefited
Compensation Range: $78 - $86K
Position Summary: Supervise, train, and support Sonic's closeout team while ensuring adherence to Sonic's quality standards through comprehensive documentation, training, and process refinement. This role will work closely with the PMO Account, Contract, Closeout Manager and Plant Department PMO team to keep processes and training current and accurate, thereby upholding the highest standards in document control and facilitating the timely closeout of projects through final acceptance. This role owns day-to-day closeout execution, including Notifications of Completion, pole owner inspections, construction corrections, as-built record sets, and GIS/system updates, and reports closeout performance to the PMO Account, Contract, Closeout Manager.
Position Type/Expected Hours of Work:
PMO Closeout Supervisor is a full-time (40 hours per week), exempt position.
Hybrid preferred - open to fully remote candidates
Travel: Occasional local travel to Sonic offices, project sites, and pole owner or partner meetings within the service territory (estimated less than 10%).
Supervisory Responsibilities:
This position provides day-to-day leadership for assigned team members by scheduling work, assigning and monitoring tasks, monitoring performance by coaching and completing performance reviews, supporting training and development, reinforcing safety practices, managing timekeeping, and preparing required performance and production reports.
Essential Duties and Responsibilities:
• Oversee the project closeout process and production activities.
• Submit Notifications of Completion to pole owners and track final inspections through pole owner acceptance.
• Distribute construction corrections to responsible contractors and manage the corrections lifecycle through final acceptance.
• Collect as-built drawings and documentation from Construction Coordinators and Engineers to produce formal record sets, and ensure GIS (3GIS) and other systems of record are updated.
• Track all closeout activities in JIRA to the standards set by the PMO Account, Contract, Closeout Manager, and report closeout aging, cycle time from construction complete to final acceptance, and corrections turnaround.
• Coordinate financial closeout items, including final contractor invoicing and open change orders, with project controls and contracts staff.
• Resolve day-to-day closeout issues and escalate unresolved or aging items to the PMO Account, Contract, Closeout Manager.
• Manage document and record-keeping processes.
• Positively lead employees, including responsibilities for interviewing, hiring, timesheet management, performance reviews, and corrective actions.
• Swiftly implement process changes and update training materials as needed.
• Manage workflow, deadlines, and priorities to meet the Plant Department's growing needs.
• Collaborate closely with the management team and contracted vendors to ensure project closeouts are completed accurately and on time, providing training as necessary.
• Serve as a resource for answering questions and resolving conflicts that arise from the field or office.
• Communicate with co-workers, management, customers, and others in a courteous and professional manner.
• This is a working supervisor position, and they will be expected to perform the duties of the people they supervise to ensure effective production and fill in the gaps as needed.
• Work under the direction and guidance of the PMO Account, Contract, Closeout Manager.
• Perform additional duties and projects as requested by the PMO Account, Contract, Closeout Manager.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications
• High school diploma or equivalent required; associate's or bachelor's degree in construction management, engineering technology, business, or a related field preferred, or equivalent experience.
• 3-5 years of experience in utility, telecommunications, or construction project closeout, document control, or joint-use/pole attachment work.
• 1-2 years of supervisory or team lead experience.
• Strong - Word / Excel / Google Docs / PDF editing / Outlook / JIRA skills
• Experience and understanding of record/document control, including as-built and record drawings
• Experience with quality assurance (QA) and quality control (QC) regarding contract documents
• Knowledge of joint-use and pole attachment processes, including Notifications of Completion and pole owner inspections
• Strong knowledge of utility pole line construction and engineering including GO95 and NESC standards
• Excellent interpersonal skills and leadership experience
• Ability to troubleshoot complex problems and think of creative solutions
Preferred Qualifications
• Experience creating documentation/ training materials
• 3GIS knowledge
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
• Leadership - Build a strong team bond that encapsulates Sonic's core values and vision. Lead by example and adopt a proactive approach to explore new ways to increase efficiencies and internal and external customer satisfaction.
• Analytical Skills - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit; key/type. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
