Shift: 12PM - 9PM
The PM Operations Manager leads safe, accurate, and efficient execution across Portland #950 during the afternoon and evening shift. This role owns end-of-day service performance, labor planning, order completion, loading readiness, shift handoff, and the development of supervisors and associates. Success requires visible warehouse leadership, data-driven decision-making, strong cross-shift communication, and consistent accountability for safety, quality, productivity, and customer service.
What You Will Do:
- Lead PM warehouse operations, including order fulfillment, packing, staging, loading, wire room, inventory movement, and coordination with supporting operational areas.
- Own end-of-day execution by monitoring order queues, carrier and delivery cutoffs, workload, staffing, and resource allocation to ensure service-level agreements are achieved.
- Adjust labor plans throughout the shift based on volume, priorities, attendance, equipment availability, and operational constraints.
- Provide leadership, coaching, and accountability for up to six direct-report managers and supervisors and their teams.
- Develop supervisors and associates through regular performance discussions, documented coaching, training plans, succession planning, and timely recognition.
- Monitor and improve safety, quality, productivity, labor utilization, inventory accuracy, and on-time completion using defined KPIs, dashboards, and operational reporting.
- Lead daily shift huddles and maintain a clear handoff with day-shift leaders, transportation, sales, and other partners, including unresolved risks, service issues, and follow-up actions.
- Respond to operational disruptions, customer-impacting issues, staffing gaps, equipment concerns, and safety events; escalate appropriately and document root causes and corrective actions.
- Implement Lean practices and lead continuous-improvement work that reduces waste, improves material flow, strengthens standard work, and delivers sustainable results.
- Recruit, onboard, train, schedule, and retain associates while maintaining appropriate coverage and skill depth across assigned functions.
- Administer company policies, safety programs, required training, and applicable regulatory requirements consistently.
- Maintain clean, organized, and safe work areas and ensure teams take ownership of housekeeping and equipment standards.
- Perform other duties as assigned based on business needs.
What You Will Bring:
- Three or more years of leadership experience in distribution, warehouse operations, logistics, transportation, production, or a comparable business-to-business environment.
- Demonstrated ability to lead supervisors or teams, set expectations, coach performance, resolve conflict, and deliver results through others.
- Working knowledge of warehouse operations, labor planning, inventory control, order fulfillment, and service-level management.
- Strong planning, communication, decision-making, and problem-solving skills, with the ability to respond calmly to changing priorities.
- Ability to use operational data to forecast workload, adjust staffing, identify root causes, and communicate performance.
- Proficiency with Microsoft Excel, Outlook, Word, and operational reporting tools; ability to learn warehouse management and cloud-based systems.
- Ability to lead change, maintain accountability, and build a collaborative, safety-focused work environment.
- Bachelor's degree or an equivalent combination of education and relevant experience.
- Flexibility to meet business needs, including occasional schedule adjustments, evenings, or weekends.
- Seven or more years of progressively responsible operations or supply-chain experience, including leadership development.
- Experience leading multi-function distribution operations or an afternoon/evening shift.
- Experience with warehouse management systems, ERP systems, transportation processes, dashboards, and ad hoc reporting.
- Lean Six Sigma Green Belt certification or demonstrated experience applying Lean, Kaizen, and 5S practices.
- Experience with budgeting, financial forecasting, labor-cost management, and operational expense control.
- Degree concentration in business, engineering, supply chain, logistics, or distribution management preferred.
Physical Requirements and Work Environment:- Ability to perform the essential functions of the position, with or without reasonable accommodation.
- Ability to lift, carry, push, or pull materials weighing up to 50 lbs. as operationally required.
- Regular movement throughout a warehouse environment, including extended periods of standing and walking on hard surfaces.
- Work in a combination of warehouse and office environments with fluctuating temperatures, noise, and operating equipment.
- Frequent use of computers, phones, handheld scanners, and standard office equipment.
- Usual 40-hour work-week Monday through Friday, however, based on business needs, evening and weekend hours may occasionally be required
- Punctual, reliable, on-site attendance is required.
Additional Requirements:- Must be authorized to work in the United States without current or future visa sponsorship.
- Any offer of employment is contingent upon the successful completion of all applicable pre-employment requirements, which may include a background check, drug screening, credit check, and motor vehicle record review, as permitted by law and required for the position.
What We Offer YouWe offer great family-friendly benefits to full-time associates:
- Healthcare plans
- Dental & vision
- Paid time off
- Paid parental leave
- 401(k) retirement savings with company match
- Tuition Reimbursement
- Employee referral bonus
- Opportunity to become a shareholder
- Employer-paid short- and long-term disability
- Employer-paid life insurance for spouse and dependents
- Robust wellness program
- Gym reimbursement
- Employee Assistance Program (EAP)
We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
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