5+ years of leadership or management experience in residential plumbing service
Proven ability to coach and develop technicians
Comfortable holding team members accountable while fostering a positive culture
Experience analyzing KPIs to drive decisions
Excellent communication skills with customers and team members
Organized and reliable in managing multiple priorities
Responsibilities
Lead and support a team of plumbing technicians with daily guidance and accountability
Drive revenue growth through technician development and performance management
Monitor key metrics like average ticket and team productivity
Collaborate with dispatch for efficient scheduling and customer coverage
Enhance technicians' skills in presenting solutions and building trust
Support hiring, onboarding, and training for team stability
Address customer concerns and provide escalation support as needed
Ensure work is completed safely and professionally
Benefits
Performance-based bonuses tied to team results
Medical, dental, and vision coverage
401(k) with company match
Paid time off and holidays
Ongoing training and professional development
Full Job Description
What You Will Do • Lead and support a team of residential plumbing technicians, providing daily guidance, coaching, and accountability • Drive revenue growth through technician development, ride alongs, and performance management • Monitor key metrics including average ticket, conversion, and overall team productivity • Partner closely with dispatch to ensure efficient scheduling and strong customer coverage • Help technicians improve their ability to present solutions, build trust, and deliver a great in home experience • Support hiring, onboarding, and ongoing training to build a strong, stable team • Address customer concerns and step in when escalation support is needed • Ensure work is completed safely, professionally, and in line with company standards
What We Are Looking For • At least 5 years of leadership or management experience in residential plumbing service. • Proven ability to coach and develop technicians to improve performance and confidence in the field • Comfortable holding team members accountable while maintaining a positive, supportive culture • Experience reviewing KPIs and using data to guide decisions and identify opportunities for growth • Excellent communication skills with both customers and team members • Organized, reliable, and able to manage multiple priorities in a fast paced environment
Compensation and Benefits • Base salary ranging from $100,000 to $120,000, depending on experience • Performance based bonuses tied to team results • Medical, dental, and vision coverage • 401(k) with company match • Paid time off and holidays • Ongoing training and professional development
