OverviewPlumbing Service Manager is responsible for managing daily field operations, employee training and retention, vendor relationships, and ensuring that technicians provide outstanding service to our customers.
BENEFITS:
- Market Value Compensation $80,000-90,000/annually with additional Bonus Plan oppurtunity
- Paid Time Off
- 7 PAID Holidays (Including a floating holiday)
- 401K Retirement Plan with company match of 30%
- Full Suite of Benefits including but not limited to:
- Health insurance- 4 plan options, portion of premiums company-paid
- Dental and vision insurance with minimal cost to employees
- Optional HSA and FSA plans
- Company-paid Life Insurance and AD&D Policy
- Supplemental life insurance plan options
- Company-paid Employee Assistance Program
- Short and long term disability insurance
- Legal Insurance Plans
- Critical Illness and accident Insurance
- Pet Insurance Plans
- Identity Theft Protection Program
Responsibilities
What Will I Do?
- Develop a culture of performance excellence to encourage employment growth
- Drive plumbing department sales through training and development of field technicians
- Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
- Coach technicians on how to increase average ticket, closing rate and monthly truck revenue
- Provide a constant flow of product and sales training
- Promote lead generation
- Monitor and control callbacks and warranties
- Handle all escalated customer concerns by demonstrating 100% customer satisfaction
Qualifications
Do I Have What It Takes?
- Must maintain an active Plumbing Contractors License
- High School Diploma or equivalent; Bachelor's Degree preferred
- Service Titan experience preferred
- In-depth knowledge of Plumbing systems
- Extensive knowledge in local codes and industry standards
- Excellent leadership skills and team mentality to enhance team productivity and standards of work produced
- Ability to build business in the private sector, as well as the public sector
- Experience and knowledge of Plumbing and Process systems for residential and commercial dwellings
- Have an understanding of general Plumbing design with have an overall general knowledge of Plumbing material costs
- Positive energy and enthusiasm to drive sales and company growth
- Ability to prioritize, set goals, and manage multiple tasks, handle deadlines
