Req ID: 394211
We are currently seeking a
Platform Operations Support Engineer (Java / FTE) to join our team in
Charlotte,
North Carolina (US-NC),
United States (US).
Job Duties and Responsibilities:Backend Engineer with strong Java and microservices experience to support the development, operation, and reliability of production systems. This role is primarily
RunOps/DevOps and L4 production and pre-production support with some
backend development responsibilities.
The successful candidate will monitor, triage, troubleshoot, and resolve issues across pre-production and production environments while contributing to backend feature development and platform stability.
Key Responsibilities- Develop, enhance, and maintain backend services using Java and microservices architecture.
- Work with MongoDB and Kafka to build reliable, scalable, and event-driven applications.
- Provide L4 support for complex application and platform incidents in pre-production and production environments.
- Monitor system health, investigate alerts, perform root-cause analysis, and drive incident resolution.
- Collaborate with development, QA, infrastructure, and operations teams to improve application reliability and performance.
- Support release activities, production deployments, change management, and post-release validation.
- Use observability and monitoring tools such as Splunk and related operational tooling.
- Leverage agentic tools to improve monitoring, triage, automation, and operational efficiency.
- Identify recurring issues and implement permanent fixes, automation, and preventive measures.
- Create and maintain operational runbooks, incident documentation, and knowledge-based articles.
Required Skills and Experience- 5+ years of strong hands-on experience with Java backend development.
- 5+ years' experience designing and supporting microservices-based applications.
- Solid knowledge of MongoDB and Apache Kafka.
- Experience in production support, incident management, troubleshooting, and root-cause analysis.
- Familiarity with RunOps/DevOps practices, including monitoring, release support, and operational automation.
- Hands-on experience with Splunk or similar log monitoring and observability platforms.
- Experience using operational automation or agentic AI tools is highly desirable.
- Ability to analyze complex distributed-system issues across applications, messaging, database, and infrastructure layers.
- Strong communication skills and the ability to work effectively in a fast-paced support environment.
Working Requirements- Availability to provide production coverage for 12 hours on call basis, including coverage aligned with operational and production-support needs.
- Willingness to participate in incident response and provide support for critical production issues as required.
#LI-NorthAmericaNTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $83,520.00 - $125,280.00. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
