Full Job Description
Experience: 8 to 12 Years
Locations: Bay Area, CA | Charlotte, NC | Dallas, TX | Phoenix, AZ | New York, NY
Employment Type: Full-Time
Role Overview
We are seeking a highly analytical and business-oriented Product Performance & Analytics Lead to drive data-driven decision-making across product and platform portfolios. This role will partner closely with Product Managers, Engineering Leaders, Business Stakeholders, and Executive Leadership to define success metrics, measure product performance, establish reporting frameworks, and deliver actionable insights that support strategic business objectives.
The ideal candidate will possess deep expertise in product analytics, KPI management, executive reporting, dashboard development, business performance measurement, and translating complex datasets into meaningful recommendations that improve customer experience, product adoption, operational efficiency, and business growth.
Key Responsibilities
Product Metrics, KPIs & OKR Management
Define, implement, and govern product success metrics aligned with organizational goals and strategic priorities.
Establish KPI frameworks covering product adoption, customer engagement, operational performance, revenue, retention, risk, and platform health.
Partner with Product Management teams to develop quarterly and annual OKRs and track progress against targets.
Build measurement models to evaluate feature performance, platform enhancements, product investments, and business outcomes.
Develop metric hierarchies and scorecards that clearly align product execution with enterprise objectives.
Drive consistency in metric definitions, reporting standards, and measurement methodologies across product organizations.
Product Performance Analytics
Analyze large and complex datasets to identify trends, risks, opportunities, and performance gaps.
Conduct deep-dive analyses to understand customer behavior, user journeys, operational bottlenecks, and product effectiveness.
Develop forecasting models, trend analyses, and performance benchmarks to support strategic planning.
Evaluate product initiatives and business programs using quantitative and qualitative metrics.
Identify leading and lagging indicators impacting product performance and business results.
Recommend actionable improvements based on analytical findings.
Reporting, Dashboards & Scorecards
Design and maintain executive dashboards and self-service reporting solutions.
Build automated reporting frameworks that provide visibility into portfolio health and product performance.
Develop balanced scorecards summarizing business impact, customer outcomes, operational metrics, and strategic progress.
Ensure reporting accuracy, data integrity, and governance across product analytics solutions.
Standardize executive reporting packages for leadership reviews, quarterly business reviews, and operating committees.
Data-Driven Decision Support
Partner with Product Owners, Engineering teams, Strategy teams, and Business Leaders to answer key business questions through data.
Translate analytical findings into business recommendations and strategic actions.
Build decision-support models that enable prioritization of product roadmap investments.
Support business cases, ROI assessments, and investment justification for product initiatives.
Facilitate data-informed discussions during planning, prioritization, and governance meetings.
Executive Communication & Stakeholder Management
Present insights, trends, risks, and recommendations to senior leadership and executive stakeholders.
Develop executive-ready presentations, reports, and performance narratives.
Influence product strategy through fact-based analysis and performance measurement.
Communicate complex analytical concepts in simple, business-friendly language.
Drive alignment across business, product, technology, and operations teams.
Process Improvement & Governance
Establish best practices for product performance measurement and analytics.
Drive continuous improvement in reporting processes, data quality, and analytical capabilities.
Create data governance standards for KPI definitions, metric management, and reporting consistency.
Collaborate with data engineering and BI teams to improve data accessibility and reporting automation.
Required Qualifications
Experience
8 to 12 years of experience in Product Analytics, Product Operations, Business Analytics, Strategy & Operations, Product Performance Management, or related roles.
Experience supporting Product Management organizations through data, measurement, and business insights.
Demonstrated experience building KPI frameworks, OKRs, dashboards, scorecards, and executive reporting solutions.
Proven track record of driving business decisions through data analysis and performance measurement.
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is [$80-$85]. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.
This position is eligible for company benefits including participation in medical, dental, and vision insurance, flexible spending or health savings account, and AD&D insurance, employee assistance, participation in a 401k program, and additional voluntary or legally-required benefits
