Job DescriptionPhysician Support Services ManagerThis role supports IU Health's patient safety and quality goals by performing credentialing and privileging activities in compliance with Medical Staff Bylaws, policies and procedures, accreditation, federal and state requirements, and organizational standards.
Leads and manages medical staff credentialing, privileging, and peer review operations by establishing, implementing, and maintaining compliant, efficient processes.
Oversees compliance with accreditation standards and applicable state and federal regulatory requirements by interpreting requirements, monitoring adherence, and guiding corrective actions, including oversight of regulatory and accreditation surveys, audits, and reviews.
Manages departmental operations through workflow design, performance monitoring, and analysis of credentialing, privileging, and peer review data to support operational effectiveness and continuous improvement.
Develops and supports staff capability through orientation, education, and training activities to ensure ongoing competence and collaborates with internal stakeholders to promote consistent, integrated credentialing and privileging processes.
Coordinates physician recruitment activities by collaborating with internal stakeholders to support recruitment workflows, ensure timely and compliant onboarding, and align recruitment efforts with credentialing, privileging, and Medical Staff processes.
Conducts, participates in, and maintains clinical competency evaluations and peer review processes, including review of practitioner performance, sanctions, complaints, and adverse information, working directly with physician leaders to ensure fair, consistent, and compliant application of Medical Staff Bylaws and standards.
Provides guidance to physician committee and administrative leadership and manages the maintenance, review, and revision of Medical Staff Bylaws.
Demonstrates mastery-level understanding of accreditation standards, regulatory requirements, and managed medical staff functions and collaborates with physician leaders to develop and maintain a facility-specific, criteria-based clinical privileging system aligned with regulatory, accreditation, and organizational standards.
This is a fully onsite role Monday-Friday day shift.
Key RelationshipsReports to: VP CMO
Direct Reports: 3-4
Key Relationships: Quality and Safety
Candidate QualificationsCandidates for the position will be evaluated according to the following criteria and competencies.
- Bachelor's Degree is required. Master's Degree is preferred.
- Requires 5-7 years of relevant experience.
- Certification in Professional Medical Services Management (CPMSM) is required, or must be obtained within 2 years of eligibility.
- RN is preferred.
This is a fully onsite role Monday-Friday day shift.
Key RelationshipsReports to: VP CMO
Direct Reports: 3-4
Key Relationships: Quality and Safety
Candidate QualificationsCandidates for the position will be evaluated according to the following criteria and competencies.
- Bachelor's Degree is required. Master's Degree is preferred.
- Requires 5-7 years of relevant experience.
- Certification in Professional Medical Services Management (CPMSM) is required, or must be obtained within 2 years of eligibility.
- RN is preferred.
