Position Summary:
The Plant Health Care Supervisor is involved in all aspects of the management of pest, disease, and cultural conditions for the ornamental plants on a client's landscape as well as being responsible for the day-to-day operations of Plant Health Care Services, overseeing a team of specialists. Focus on exceeding client expectations and achieving key performance indicators while balancing safety, quality and production.
Essential Functions of the Role:
- Supervise PHC Specialists and hold weekly meetings to review production, business goals, safety, quality, customer service, provide technical training, answer questions and address issues/concerns.
- Complete the duties of Arbor Patrol Specialist (PHC 4) and ensure the proper timing and compliance related to treatments and products.
- Direct learning activities for team members based on Plant Healthcare Master Trainer qualifications.
- Monitor, diagnose and treat pest, disease, physical, and cultural conditions associated with trees and shrubs on designated client properties.
- Interact with clients and provide them with written diagnostic reports detailing: plant hosts; pest, disease, physical, and cultural conditions; available control measures.
- Converse with clients in a professional manner to provide additional information, answer questions and ensure targeted solutions are successful.
- Complete reports and provide feedback to the responsible Arborist detailing: problems cited, actions taken, and results achieved,
- Load, handle, mix and apply safely all technical materials per SavATree procedures and label directions accordingly to meet all local, state, and Federal regulations.
- Drive company vehicles, navigate using maps and GPS for routes and operate equipment safely.
- Review key performance indicators (KPIs) and specific Prodeo reports including Done-To-Do, Services to Exclude and Prioritize, and Routing Template.
- Maintain proper inventories of materials and supplies needed for daily operation of Plant Health Care in accordance with Lean Sigma principles.
- Monitor PHC fleet and equipment to ensure that specialists have the necessary tools to fulfill services for clients. Ensure that PHC equipment and vehicles are properly repaired, maintained and cleaned.
- Participate in sales activities: i.e winter season sales, customer renewals, support arborists in closing sales and develop program recommendations.
- Ensure compliance with appropriate regulatory agencies by monitoring and enforcing all safety regulations and policies for all PHC specialists.
- Understand and implement spill containment and clean-up procedure including following safety protocols for reporting any accidents and follow up accordingly for root cause analysis and shared learning opportunities.
- Assist Routing department with scheduling of PHC services.
- Ensure that services and customer satisfaction meet and/or exceed company standards by monitoring and ensuring quality on all Plant Health contracted services.
- Complete audit activities as required.
Qualifications for this Role:
- Associates or Bachelor's degree from an accredited College or University in Arboriculture, Horticulture, Forestry, Biology, Plant Science, Environmental Sciences, or relevant experience.
- Obtain and possess current pesticide certifications as required by governing state's laws.
- Possess a valid driver's license to operate motor vehicle in governing state. CDL (Commercial driver's license) is a plus.
- Minimum 2-3 years of experience in Plant Healthcare Services and pesticide application.
- Strong written and verbal communication skills.
- Great 'can-do' attitude and willingness to receive personal feedback and coach others.
- Ability to perform maintenance work for small tool and equipment repair.
- Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
Physical Demands:
Must be able to sit and navigate/use computer system. The physical environment requires working both inside and outside in all weather conditions on commercial and residential properties. Activities include balance, bending, climbing, and kneeling. Ability to lift 50 pounds. Frequently required to use personal protective equipment for safety. May be requested to work overtime and weekends.
This role pays between $36-$42 an hour and includes a $5,000.00 sign on bonus based on experience!
