About the Role

We are looking for a People Success Director to serve as a strategic HR partner to our Technology organization, working closely with senior tech leaders to drive people initiatives that improve performance, engagement, and team effectiveness at scale. In this role, you will shape and execute our people strategy within a fast-moving, technically complex environment - translating business and product priorities into talent, development, and organizational health programs that create lasting impact. You will bring both the strategic perspective to influence senior leaders and the hands-on capability to drive complex work from concept through execution.

What You'll Do

• Partner with senior technology leaders to assess organizational health, analyze trends in performance, attrition, and engagement, and translate insights into actionable people strategies
• Own and drive complex, cross-functional people initiatives - including talent assessment, succession planning, retention, compensation planning, and leadership development - from design through delivery across the Technology organization
• Advise and coach engineering and tech managers and employees on performance management, career development, and organizational effectiveness, applying sound judgment on sensitive and ambiguous situations
• Design and facilitate development programs for people managers and individual contributors in technical roles that build capability and strengthen team performance
• Identify opportunities to improve how people work - including where AI and emerging tools can increase efficiency, reduce friction, or improve decision-making - and bring those ideas to life
• Leverage data and analytics to understand workforce trends, measure program effectiveness, and inform senior technology leader decisions
• Ensure a seamless employee experience across HR programs and processes, maintaining consistency with Happen Bank policies, systems, and values
• Serve as a subject matter expert across HR functional areas, contributing to the evolution of our people practices and building new approaches where existing ones fall short

About You

• 10+ years of HR generalist or HR business partner experience; bachelor's degree or higher, or equivalent combination of education and experience
• You drive strategy and design systems - you're not just executing defined work, but shaping what the work is and how it gets done across a complex organization
• You take ownership of outcomes end-to-end, proactively identifying risks and opportunities and holding yourself accountable for results even when the path isn't fully defined
• You exercise strong judgment in ambiguous, high-stakes situations and bring a principled, consistent approach to sensitive people matters
• You communicate with clarity and confidence at the senior leader level, adapting your style to influence, advise, and build trust across diverse stakeholders
• You understand how to apply AI to complex, high-stakes work - not just for efficiency, but to unlock better outcomes. You set a high bar for responsible use, including attention to data integrity, model limitations, and compliance considerations. You're building new workflows, not just using existing ones
• You have deep knowledge of HR practices and employment law, with particular strength in one or more of: organizational design, talent development, or performance management
• You collaborate across functions and adapt your approach based on feedback and context, while maintaining a clear point of view

Nice to Have

• Experience supporting Technology, Engineering, or Product organizations as an HR business partner
• Experience in financial services, fintech, or another regulated industry
• Background in building or scaling HR programs in a growth-stage or transforming organization
• Familiarity with AI-powered HR tools and experience incorporating them into workflows with appropriate oversight

Work Location
San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements
Local hours (PT)

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to Happen Bank offices and/or other locations, as needed.

Compensation
The target base salary range for this position is 117,000-180,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

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