About the roleWe're looking for a People Programs Lead to own and evolve key workforce programs, including Immigration, Employer of Record (EOR), and Contingent Workforce. As part of People Operations, you'll build scalable processes that support business needs, manage operational risk, and deliver a thoughtful experience for employees, partners, and managers.
This role combines program leadership with hands-on execution. You'll serve as the central point of accountability for your programs, partnering with Legal, Recruiting, People Partners, Payroll, Finance, Procurement, and external providers to navigate complex situations and keep work moving. As business needs evolve, you'll take on new People programs and bring structure, clear ownership, and sustainable processes to emerging priorities.
In this role, you can expect toLead immigration operations- Own the day-to-day immigration program and drive improvements across sponsorship, case initiation, renewals, employee communications, and reporting.
- Partner with immigration counsel and internal stakeholders to coordinate cases, track critical milestones, and escalate risks and decisions.
- Translate counsel's guidance and policy changes into clear operational processes and timely communications for employees and managers.
- Manage vendor performance, program spend, and data accuracy while providing a high-touch experience during sensitive transitions.
Own Employer of Record programs- Manage EOR operations across onboarding, employment changes, and offboarding, coordinating with providers and internal partners.
- Establish clear processes for evaluating and implementing EOR arrangements, with appropriate Legal, Finance, Payroll, and business review.
- Monitor provider service quality, costs, and issue resolution to support a consistent worker and manager experience.
Build and manage the Contingent Workforce program- Own the operational framework for contingent workers, including intake, approvals, onboarding, extensions, and offboarding.
- Partner with Legal, Procurement, Finance, IT, and business leaders to establish clear requirements for worker engagement, documentation, access, and lifecycle management.
- Maintain visibility into the contingent workforce, including engagement dates, ownership, spend, and upcoming actions.
- Strengthen manager guidance and accountability to improve consistency and reduce operational gaps.
Improve and scale People programs- Independently lead cross-functional initiatives from problem definition through implementation, adoption, and ongoing measurement.
- Develop playbooks, standard operating procedures, manager resources, and employee communications that make complex programs easier to navigate.
- Identify opportunities for self-service, automation, and AI-enabled workflows, partnering with People Technology to implement improvements.
- Define program metrics, surface trends and risks, and recommend improvements based on data and stakeholder feedback.
- Take ownership of additional People Operations programs as business priorities emerge, establishing scope, governance, and sustainable support models.
To thrive in this role, you have- 5+ years experience in People Operations or People program management, with a track record of independently owning complex, cross-functional programs.
- 3 to 5 years of hands-on experience managing an employer-sponsored immigration program and partnering with external immigration counsel.
- Experience supporting EOR arrangements, contingent workforce programs, or other complex workforce operations.
- Strong program management skills, including the ability to define scope, manage dependencies, resolve issues, and deliver results through partners.
- Sound judgment when handling sensitive information, balancing competing needs, and recognizing when legal guidance or leadership decisions are needed.
- The ability to turn ambiguous requirements into practical processes, clear documentation, and effective communications.
- A continuous improvement mindset and experience using data, systems, and automation to reduce manual work and strengthen service delivery.
- Strong relationship-building skills and the ability to influence partners without direct authority.
#LI-Onsite #LI-BE1
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Wage Notice
$123,000-$170,000 USD
What we offer for our full-time, regular employees- Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
- Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
- Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
- Generous vacation policy and company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to family planning reimbursement
- ♥ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
