Full Job Description
Location: 4 on-site days a week in Sunnyvale, CA Headquarters.
Reporting to the Manager, People Operations, you will be the primary People Operations Partner for Engineering, Product, and Customer Experience (CX) across the employee lifecycle, and own Illumio's global Contingent Workforce Program and provide immigration support as needed.
We are seeking a highly organized, motivated, people service-oriented operator who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about improving employee experience, people programs through scalable processes and strong stakeholder partnerships.
Your Impact:
Employee Lifecycle Management (Engineering, Product, & CX)
• Serve as the primary People Operations Partner for Engineering, Product, and CX, working with employees, managers, and HRBPs to deliver seamless employee lifecycle support.
• Manage and improve employee lifecycle processes, from onboarding, job changes, promotions, transfers, leaves, to offboarding.
• Ensure accurate business process transactions and employee records in Workday and other people systems.
• Respond to employee and manager inquiries, resolving issues and escalating when appropriate.
• Conduct exit interviews and share trends and opportunities for improvement.
• Support workforce planning and organizational changes.
Contingent Workforce Program
• Own Illumio's global Contingent Workforce Program and serve as primary resource for its processes and policies.
• Manage the contingent worker lifecycle, including onboarding, extensions, conversions, offboarding, and systems access governance.
• Advise managers on the appropriate engagement model and ensure compliance with the company program.
• Manage staffing vendor/agency relationships, including escalations, renewals, and operational reviews.
• Maintain program documentation, standard operating procedures, manager guidance, and enablement materials.
• Track worker populations, engagement timelines, and program metrics to flag risks and improve governance, compliance, efficiency, and worker experience.
Immigration & Mobility
• Support day-to-day U.S. immigration operations in partnership with external immigration counsel.
• Track visa expirations, I-9 reverifications, mobility activities, and case status to ensure timely action, escalating to the HRBP and Benefits & Compliance People Partner as needed.
• Coordinate with Legal, Payroll, Finance, and external counsel to support compliant global mobility cases.
Process Improvement & Reporting
• Identify process gaps and recommend scalable solutions that improve efficiency and employee experience.
• Use Workday and Microsoft Fabric to run recurring and ad hoc reports, conduct audits, and analyze workforce data, turning trends into actionable insights for People Team and business leaders.
• Partner with People Team and cross-functional stakeholders to align processes and deliver projects as needed.
Your Toolkit:
• 5+ years of experience in HR/People Operations, or a related HR Generalist role, including supporting Engineering, Product, and CX organizations experience preferred.
• Experience managing global contingent workforce programs required.
• Experience supporting U.S. immigration program.
• Strong knowledge of employee lifecycle processes and HR operations best practices.
• Experience with Workday and Microsoft Fabric or a similar analytics platform, with the ability to turn data into clear, actionable insights.
• Exceptional attention to detail and sound judgment in handling confidential employee information.
• Strong organizational, communication, and stakeholder management skills, with the ability to balance multiple priorities in a fast-paced environment.
• Bachelor's degree or equivalent experience preferred.
