People Operations Lead - North America

MSH is looking to hire a hands-on Lead People Operations Specialist for our North America People Operations team. This role offers an exciting opportunity to serve as a senior subject-matter expert across HR systems, project management and compliance, improving the team's service offerings and technology, and helping shape the roadmap that enables the full People Team to meet growth demands and continuously improve employee experiences. There will be a focus on automation and leveraging technology to improve internal processes and employee experience. This is an individual contributor role with no direct reports. It will report into the Manager, North America People Operations and be an integral part of the Global People Operations team. WHAT YOU WILL BRING TO THE ORGANIZATION • Serve as the lead specialist and escalation point for People Operations services, which include payroll, compensation, onboarding/offboarding, employee database administration, leaves of absence, relocation, immigration, HR compliance and reporting. Countries include the United States and Canada. • Act as a technical and process lead for the People Operations team (this role does not have direct reports): • Provide guidance, training, and knowledge sharing to team members on systems, processes, and compliance requirements to support consistent, high-quality service • Work with the team and People Operations leadership to prioritize project work alongside day-to-day operations, creating capacity for initiatives in line with the overall HR strategic roadmap • Manage People Operations projects from initiation through delivery, including scoping, planning, timelines, risk tracking, stakeholder communication, and status reporting, in partnership with the Global People Operations Director, the People Leadership Team and other key stakeholders to improve employee lifecycle experiences and deliver exceptional customer service • Develop and refine standard operating procedures and process maps; develop an internal knowledge base of all People Operations-owned processes and creating consistency across operating companies • Help review and define SLAs (Service Level Agreements) and KPIs (Key Performance Indicators), and produce regular reporting and analysis to align with changing business needs and support a customer focused and proactive approach across the team • Own HR compliance activities for North America, regularly developing and improving processes, controls, and audits to ensure legal compliance and data accuracy, and staying current on changes to employment legislation in the United States and Canada • Support HRIS (HR Information System) projects, including configuration, testing, releases, data integrity, and user support, and help design and own the business processes that run on the system; identify and execute automation and AI technology opportunities to streamline processes across People Operations • Develop and maintain strong relationships with key roles in the wider HR team and business such as Finance, IT and Legal to ensure you have a deep understanding of business needs and partner cross-functionally on projects • Maintain appropriate confidentiality in all the above, ensuring legal and compliance requirements are met (e.g., employment legislation, data protection etc.) SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE • 5+ years of experience in People Operations and employee lifecycle data administration, including Leaves and Accommodations, Immigration and Onboarding/Offboarding • 2+ years of experience managing HR or HR systems projects, with a track record of delivering on time and to scope across multiple stakeholders • 5+ years of experience with HRIS systems, preferably Success Factors • Working knowledge of US and Canadian employment legislation, data protection, and HR compliance requirements • Strong aptitude for technology, including automation and AI tools • Strong relationship building and influencing skills, including the ability to lead initiatives and guide others without direct authority • Ability to collect and analyze data to develop data-driven decisions • Attention to the detail with an experience-driven approach to solving problems Starting salary between $90,000-$100,000 TOTAL REWARDS Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant: • Our commitment to rewarding results • Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers'-and our company's-success There's more ... Generous medical, dental, vision and other great benefits Paid parental and medical leave programs 401(k) with a company match component and profit sharing 15 days of paid time off plus company holidays Hybrid work model Tuition reimbursement and student loan repayment assistance Inclusive employee resource groups If you have any questions about the job, we are open to discussing this role further, so please feel free to get in touch. #LI-Hybrid