Pension Supervisor (Pleasanton, CA)Summary - The Pension Supervisor is responsible for leading a staff of coordinators and supporting staff in accordance with company policies and procedures. The Supervisor will oversee the day-to-day operations and administration of assigned pension plans to ensure regulatory compliance and over team workflow.
Key Responsibilities include but not limited to
Personnel Policies and Procedures The Supervisor is responsible for ensuring that employees follow the organization's policies and procedures, supervise the staff in accordance with company policies and procedures, and is responsible for staff scheduling, to include vacation scheduling, overtime assignments, back-up for absent employees, approving payroll, etc.
StaffingThe Supervisor is to regularly review the needs of their employees and department. It is also the Supervisors responsibility to assist in conducting interviews and testing with the Human Resource department and provide documented feedback regarding each candidate. The Supervisor will also coordinate with department manager for appropriate staffing levels and needs.
Employee Training and DevelopmentSupervisors will ensure that new employees are oriented to the organization, its policies, and facilities. Supervisors will develop training plans for each employee so that they have the necessary expertise to carry out their job and will provide ongoing guidance to employees, often in the forms of continuous coaching and testing. Supervisors will provide career counseling to help employees develop and advance in their career goals. Supervisors will also schedule and conduct regular staff meetings.
Employee Performance ManagementThe Supervisor sets performance standards for tasks, jobs and roles of their employees, as well as ensures that employees have appropriate and realistic goals, provide ongoing feedback about the employee's performance, conduct performance appraisals on a regular basis, including assessing how the employee has performed and what they can do to improve in their performance. A Supervisor will also develop performance improvement plans if an employee's performance is not adequate, as well as provide rewards for employee accomplishments. They are responsible for holding employees accountable for their daily tasks, conducting employee performance reviews and are responsible for their department meeting productivity and quality goals.
Additional ResponsibilitiesSupervisors will communicate regularly with other supervisors and managers, be available for periodic travel and attend outside client functions as necessary. Supervisors will also be responsible for evaluating department processes and recommend and coordinate needed changes based on the process analysis. They will also be responsible for the documentation of all department practices and procedures.
Essential Duties include but not limited to - Become familiar with general plan rules for pension plans as outlined in the summary plan description (SPD) for each fund.
- Ensure pension staff is properly completing month-end and annual tasks (i.e., month-end reports, ledger balancing, closing, manual check runs, statements, actuary requests, external audits, etc.).
- Verify legal documents (divorce decrees, marriage certificates, birth certificates, etc.) for accuracy and ensure such documents are recorded appropriately for each plan participant.
- Review and approve pension files for payment as needed, reviewing and overseeing complex retirement benefit calculations.
- Work closely with IT Support concerning all programming/operations related matters (automation, enhancements, possible system errors, etc.).
- Collaborate with Plan Management and/or clients regarding client issues, both individual situations and overall Fund activities.
- Adhere to compliance and audit standards, both internal and external, by ensuring audit requests are complete and accurate.
Qualifications - 3+ years in a supervisory capacity role
- Post High School education or prior related work experience preferred
- Hands-on experience leading team projects and process improvement initiatives
- Self-motivated and directed, ability to prioritize workloads and multi-task
- Must be able to effectively communicate with technical and non-technical users
- Ability to read and interpret plan documents and provisions, as outlined in the SPD
- Expert level experience with Excel and other data and analytical tools
- Experience in benefit administration is preferred
- Regular and predictable attendance is an essential function of this job
Work Schedule - Full-time. Monday - Friday, 7:30am - 4:30pm. Requires in-office days but also offers at-home flexibility after 90 days.
Competitive Benefits and Compensation Package - Vacation days earned at a rate of 1 day per each full month worked (for your first pro-rated year)
- 12 paid holidays
- 5 sick days after 90 days of employment
- Medical, dental, and vision insurance, with option for dependent coverage
- Company paid basic life, short-term disability, long-term disability and AD&D insurance
- 401k with employer match
- Up to 5 days of bereavement leave
- Up to 20 days of paid jury duty leave
- Tuition reimbursement program
- Career development opportunities
- Referral bonus for all successful full-time referrals
- Annual opportunities for increases
Pay - The salary range for this position is $90,000 - $95,000 per year. Actual salary is dependent on skills, experience, education, and other business factors.
