12+ years in payroll/tax operations with expertise in multi-jurisdictional regulations.
In-depth knowledge of federal, state, and local payroll tax regulations and their software implications.
Hands-on experience with payroll tax or HCM software at advanced levels.
Capability to convey complex tax information clearly to various audiences.
Experience in customer-facing roles influencing significant product decisions.
Direct experience with payroll tax filing software and payment processes.
Responsibilities
Serve as the primary tax subject matter expert for Product and Engineering.
Translate customer feedback into prioritized recommendations for product enhancements.
Assist product leaders in aligning teams on key initiatives and roadmap execution.
Participate in UAT to validate releases against real-world tax scenarios.
Resolve complex customer issues that require in-depth tax and systems knowledge.
Feed market insights back into marketing assets to enhance product differentiation.
Advise customers on intricate tax configurations and best practices.
Benefits
Opportunity to shape training content and strategy for a tax-focused team.
Engage in high-stakes pre-sales interactions to leverage tax expertise.
Work in a collaborative environment with diverse teams for product development.
Remote work flexibility, enabling a balanced lifestyle.
Gain exposure to complex tax scenarios and continuous learning opportunities.
Full Job Description
ROLE SUMMARY
The Payroll Tax SME & Knowledge Expert is the internal authority on payroll tax. This role is deployed where the depth of tax expertise creates the most leverage: complex configuration decisions, escalated issues, high-stakes pre-sales conversations, and product advisory. The SME is available to Implementation, Enablement, Sales, and Product whenever a genuine tax authority is required.
This role also carries responsibility for the long-term tax knowledge of the team. Working closely with the Training team, the SME also ensures that complex tax knowledge is translated into training content, configuration guides, and decision frameworks that scale beyond any single conversation.
KEY RESPONSIBILITIES
Product Management
Serve as the primary tax SME for Product and Engineering - ensuring features and logic are consistent with current regulations.
Translate customer and prospect feedback into prioritized product enhancement recommendations for consideration on the tax product roadmap.
Assist product leaders in prioritizing product initiatives and aligning engineering teams to execute key roadmap initiatives.
Participate in UAT to validate new releases against real-world tax scenarios across applicable customers and environments.
Assist in problem-solving complex or escalated customer issues spanning implementation, data mapping, file exports, agency interactions, and software usage, providing resolution with the authority of someone who understands both the tax rules and the underlying systems deeply.
Feed product learnings and market information back into the customer story/marketing assets to maximize the product's differentiation and impact on the market.
Customer Advisory
Advise customers on complex tax configurations, best-practice usage, and escalated issues spanning data mapping, file exports, and agency interactions.
Handle one-off advisory requests - data reviews, scenario-specific guidance - that fall outside standard support workflows.
Act as an expert voice at critical points during the sales cycle where expertise can be highly leveraged; join select prospect conversations to answer deeper tax questions, build credibility, and help prospects understand how the solution addresses their specific tax challenges.
Assist in building and testing demo environments as needed that accurately represent product and service capabilities, ensuring demos are current, technically sound, and tuned to the audience.
Knowledge & Training Contribution
Work closely with the Training team to translate deep tax and product knowledge into training content, configuration guides, and decision frameworks that scale the team's capabilities.
Interface with GTM, Sales, Support, Compliance, and Operations as the go-to tax knowledge resource - making complex knowledge accessible and actionable for each audience.
Stay current on federal, state, and local payroll tax regulatory changes and proactively communicate relevant updates to Product, Compliance, and customer-facing teams.
Escalated customer issues spanning implementation, data mapping, file exports, or agency interactions that require both tax expertise and technical depth.
Pre-sales conversations where complex tax requirements make the credibility of deep expertise essential to advancing the deal.
Product advisory - feature design reviews, UAT, and feedback on functionality with payroll tax compliance implications.
Prospects - as an expert voice at critical times to help move forward the sales cycle.
Regulatory changes requiring proactive communication to customers, Product, or Compliance.
One-off customer advisory requests outside standard workflows - data reviews, scenario-specific guidance, or strategic configuration planning.
QUALIFICATIONS
Required
12+ years in payroll, payroll tax, or tax operations with mastery of multi-jurisdictional payroll tax regulations, agency requirements, and filing and payment processes.
Deep, current knowledge of federal, state, and local payroll tax regulations and how they map to software configuration decisions and customer/market challenges.
Hands-on experience with payroll tax or HCM software at a functional depth beyond end-user familiarity.
Demonstrated ability to translate complex tax knowledge into clear, credible communication for diverse audiences.
Experience in customer-facing or advisory roles, with the presence to influence high-stakes product decisions.
Direct experience with end-to-end payroll tax filing software and services, impoundment, payment, and reconciliation platforms.
Preferred
Experience with HCM platforms (UKG, SAP SuccessFactors, Workday, PeopleSoft) in payroll tax configuration contexts.
Background working with HCM resellers, payroll service bureaus, or multi-employer environments.
Experience in software UAT in a tax or compliance product context.
Exposure to sales cycles, pre-sales engineering, or solution consulting.
Professional certification: CPP (Certified Payroll Professional) or FPC.
Bachelor's degree in Business, Accounting, Finance, or related field.
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About OneSource Virtual
OneSource Virtual is a cloud-based business process outsourcing and consulting services company. The company provides services in various areas, including finance and accounting, human resources, and information technology. OneSource Virtual was founded in 2008 and is based in Dallas, Texas.
