The Payroll Tax Senior Analyst ensures that all payroll processes are executed appropriately and in a timely manner. They are a subject matter expert within their responsibilities, act as the escalation point to resolve employee and vendor issues and share knowledge with colleagues team members. The Senior Payroll Analyst continuously identifies areas in which improvements can be made in operational process and implements and designs those initiatives.

Key Responsibilities

• Own day-to-day operations of onshore and offshore resources within area of responsibility including providing accurate and timely completion of deliverables.
• Contribute to the overall delivery of payroll processes, including:
  • accountable for ensuring service level agreements are met or exceeded
  • scope of work is monitored Research and respond to client vendor escalations
• Responsible for driving process change and continuous improvement
• Understand local payroll practices, regulations and reporting requirements such that employee pay can be correctly delivered
• Maintain knowledge of client HR policies, SOPs and business practices
• Train team members on new or enhanced operation procedures and policies
• Contribute to operational reporting as required
• Execute testing of tools, processes, or system and participate in client funded projects as required
• Perform tasks outside of primary job responsibility as required
• Demonstrate strong customer service in all activities, including:
  • Understanding the core problem the client customer is facing
  • Identifying actions required to resolve
  • Resolve client requests
  • Provide timely progress updates and resolution to escalations
  • Display the ability to diffuse irate and or dissatisfied customers, and provide a positive influence on the resolution of issues across service lines
• Support Puerto Rico HR Services by assisting in benefits administration, including interaction with 3rd party providers

Basic Qualifications

• Minimum of 3 years experience in Payroll Tax

Preferred Qualifications

• Workday Systems experience
• Knowledge of and experience with enterprise class payroll and services.
• CPP Certification
• Spanish speaking and reading skills
• Experience in processing a large multi state payroll including
  • Garnishments
  • Banking
  • GL Reporting

Professional Skill Requirements

• Ability to navigate complex organizations
• Ability to analyze and interpret complex data
• Strong analytical and problem solving skills
• Strong organizational skills, attention to detail and follow through to resolve any outstanding issues
• Strong time management and administrative skills to handle multiple projects
• Strong written and verbal communication skills manages internal communications and external client communications with detailed support and assistance
• Experience defining, implementing, and supporting business processes
• Ability to influence others on desired objectives
• Ability to educate and train others on strategic concepts and sensitive topics
• Ability to gain and maintain proficiency in Oracle payroll processing
• Advanced computer literacy and working knowledge of standard software. e.g. HRIS, email, Internet Explorer, MS Project, SharePoint, and Excel
• Advanced soft skills experience with the ability to convey empathy, understanding, and a respectful approach to resolving customer and client needs
• Proven ability to work well within a team and promote a healthy environment

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/01/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $26.39 to $63.13

Colorado $26.39 to $54.52

Connecticut $26.39 to $54.52

District of Columbia $28.08 to $58.08

Illinois $24.42 to $54.52

Maine $22.45 to $46.44

Maryland $26.39 to $54.52

Massachusetts $26.39 to $58.08

Minnesota $26.39 to $54.52

New York $24.42 to $63.13

New Jersey $28.08 to $63.13

Ohio $24.42 to $50.48

Virginia $24.42 to $58.08

Washington $28.08 to $58.08