Payroll and Workforce Management Systems Analyst

Pay Range (depending on experience):
$34.79 - $53.36

Job Summary

The Payroll and Workforce Management Systems Analyst serves as the technical and functional expert for payroll, workforce management, timekeeping, scheduling, labor management, productivity, and related enterprise systems. This position is accountable for system administration, configuration support, security design, reporting, analytics, integrations, troubleshooting, testing, and continuous optimization of payroll and workforce management technology solutions.

The Systems Analyst partners with Payroll, Human Resources, Information Technology, operational leaders, and vendors to ensure payroll and workforce management systems support organizational operations, compliance requirements, and strategic objectives. The position represents system ownership, technical problem solving, reporting and analytics expertise, vendor coordination, data integrity, and continuous improvement across payroll and workforce management technology.

Essential Duties and Responsibilities

System Administration and Configuration
• Configure, maintain, and optimize payroll and workforce management systems.
• Maintain business rules, calculations, workflows, accrual structures, scheduling structures, labor rules, and security settings.
• Ensure system configurations align with organizational policies, operational requirements, and payroll processing needs.
• Maintain configuration documentation, system standards, and change records.
• Support system access design, role-based security, and related controls.

Reporting and Analytics
• Develop and maintain payroll, productivity, workforce management, compliance, and labor management reports.
• Create dashboards and analytical tools for leaders and operational teams.
• Analyze payroll, labor, scheduling, productivity, and workforce trends.
• Validate reporting accuracy and data integrity across payroll and workforce management systems.
• Translate business needs into clear reporting requirements and usable analytical tools.

Technical Troubleshooting
• Investigate and resolve complex data, system, configuration, and interface issues.
• Perform root cause analysis and recommend corrective actions.
• Coordinate technical issue resolution with Information Technology, vendors, and operational stakeholders.
• Monitor recurring issues and recommend system or process changes to reduce future errors.
• Support incident management and problem resolution activities.

Integrations and Data Management
• Support interfaces between payroll, workforce management, human resources, finance, and operational systems.
• Validate data transfers and integration functionality.
• Partner with Information Technology on technical infrastructure, data flow, and interface requirements.
• Support implementation of new integrations and technology solutions.
• Assist with data validation, conversion support, and system cleanup activities.

Testing and Change Management
• Lead testing for upgrades, releases, enhancements, patches, configuration changes, and new functionality.
• Develop testing plans, scripts, validation procedures, and testing documentation.
• Coordinate user acceptance testing activities with Payroll, Human Resources, Information Technology, and operational leaders.
• Support production deployment and post-implementation review activities.
• Document testing outcomes, risks, identified issues, and required follow-up actions.

Governance and Vendor Management
• Serve as the primary technical liaison with payroll and workforce management system vendors.
• Maintain technical issue logs, enhancement requests, testing results, and release documentation.
• Participate in governance, prioritization, and roadmap discussions.
• Support long-term workforce management technology planning, stabilization, and optimization.
• Provide technical recommendations to support leadership decision-making.

Strategic Systems Support
• Recommend system enhancements and process improvements that improve accuracy, efficiency, compliance, and user experience.
• Support workforce management stabilization and modernization initiatives.
• Serve as the primary technical resource for payroll and workforce management platforms.
• Provide guidance regarding reporting, analytics, system functionality, and technology utilization.
• Support special projects related to payroll, workforce management, productivity, and system optimization.

Other Duties
• Perform other related duties and special projects as assigned.

Education
• Bachelor degree in Information Systems, Business, Finance, Accounting, Computer Science, or related field; or equivalent combination of education and experience.

Experience
• Minimum three years of payroll systems, workforce management systems, human resources information systems, enterprise resource planning systems, or business systems experience.
• Experience with system configuration, reporting, analytics, testing, troubleshooting, and system implementations.

Preferred Qualifications
• Experience with UKG Workforce Management.
• Experience with Workday Payroll.
• Experience similar workforce management systems.
• Experience supporting healthcare organizations subject to extensive regulatory requirements.
• Experience with system integrations, analytics platforms, business intelligence tools, and database reporting solutions.
• Experience leading testing, release management, implementation, or system stabilization activities.

Knowledge, Skills, and Abilities
• Advanced knowledge of payroll and workforce management systems.
• Strong analytical and problem-solving skills.
• Knowledge of workforce management, scheduling, timekeeping, leave management, productivity, and payroll processes.
• Ability to translate business requirements into technical solutions.
• Experience developing reports, dashboards, and operational analytics.
• Ability to investigate complex system and data issues and recommend practical solutions.
• Strong documentation and testing skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong collaboration and communication skills.
• Ability to work collaboratively across Finance, Human Resources, Information Technology, vendors, and operational departments.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office applications.

Physical Requirements

• Lifting < 10lbs: Seldom (1-10% of the time)
• Lifting 10-35lbs: Seldom (1-10% of the time)
• Lifting > 35lbs: Never (0% of the time)
• Carrying < 10lbs: Seldom (1-10% of the time)
• Carrying 10-35lbs: Seldom (1-10% of the time)
• Carrying > 35lbs: Never (0% of the time)
• Pushing/Pulling: Seldom (1-10% of the time)
• Sitting: Constant (over 70% of the time)
• Standing: Occasional (10-30% of the time)
• Walking: Occasional (10-30% of the time)
• Bending/Stooping: Occasional (10-30% of the time)
• Crouching: Never (0% of the time)
• Exposure to BBP: Never (0% of the time)

Sensory Requirements

• Vision: Within normal range, with or without corrective devices
• Hearing: Within normal range, with or without corrective devices
• Speech: Within normal range, with or without corrective devices

FTE:
1

Work Shift:
All non union, non exempt staff

Working Location:
Elma, Washington

Benefits:

Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!

We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Benefits offered by SPMC:

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

Additional Information:

• Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services.
• Far enough to have privacy and enjoy the small-town lifestyle, yet close enough to have the benefits of the city. There are many year-round recreational activities in and around Grays Harbor such as:
• Hiking/ walking trails - whether you're looking for short easy walking trails or long hikes you can find many trails located either on site or just miles from Summit Pacific. There are many great hiking trails about an hour away at the Quinault Rainforest which is also the home of some of the largest trees in the world!
• Kayaking - There are many areas that are easily accessible and have beautiful views.
• Nature viewing - Multiple whale watching towers and tours, state parks, Olympic Game Farm (where you can feed the animals straight from your car)
• Fishing & Hunting - If you're looking for areas to hunt/ fish or looking for guided tours this is a great area! Westport is just 42 miles away with many opportunities to catch or buy fresh fish off the docks!
• Other activities - Multiple museums, winery, arcades, rentable mopeds, Seabrook (vacation beach town), many areas to surf for experienced surfers and surfing lessons for those who want to learn.
• Nearby colleges - Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.