Full Job Description
The Payments, Associate/AVP - Wireroom is responsible for Supervising the workflow of the Telecommunications section, which oversees the operation of the wire-room portion of the SAMH system. The emphasis is geared towards maintaining a high level of service quality along with ensuring sound and safe business practices, and that the section satisfactorily fulfills their daily customer and/or process requirements (Day starts at 9:00 AM and ends at 7:00 PM). In this capacity, the incumbent is expected to demonstrate the required skills to effectively, prioritize and delegate work. The incumbent also provides technical support to other departments and branches. Identify and resolve productivity, efficiency, and quality issues that hinder operations.
Responsibilities:
Workflow Management
34; Supervise the Wireroom workflow by reviewing the related queues on SAMH, prioritizing/delegating work to specialists and ensuring that all queues are resolved in a timely manner, coordinating the workflow within the Wireroom unit.
34; Provide cross-training to the Wireroom staff to ensure that proper coverage is available
34; (ROUT) incoming messages electronically to user departments and branches, ensuring messages are received within prescribed timeframe.
34; Copy and paste incoming messages and distribute to intended areas via email
34; Review and resolve undelivered/rejected (General Exception outgoing) messages
34; Maintain and resolve any pending items (3rd party test, garbled messages, etc.)
34; Copy and paste outgoing messages and distribute to intended areas via email
Customer Support
34; Primary contact person for other departments and branches with queries related to message processing issues, which include but are not limited to: (a) Message formatting, (b) Swift messages inquiries, (c) Currency codes
34; Distribution of SWIFT broadcast messages
34; Retrieval, Distribution, filing and sending out MT 199 of authorized signatures
Quality Control
34; Request to Tokyo establishment of SWIFT Relationship Management Agreement's (RMA).
34; Support Head Office initiative in the cleanup of the dormant RMAs. Advise PDA of all cancelled RMAs monthly
Management Reporting
34; Review daily checklist report completed prior to submitted to management for review
34; Prepare monthly reports within prescribed time frame
Message Processing
34; Prepare and type (COME) outgoing messages for dispatch in the SAMH system on behalf of other departments as well as the Wireroom.
34; Verify outgoing messages (COMV) awaiting release
Manual Fax Payment Applications
34; Log in all incoming fax US dollar payment applications on fax log and Faxwire ensuring all information provided is accurate.
34; Ensure proper set-up of fax log every month.
Risk Control
34; Ensure proper and timely escalation on reportable incidence is understood by staff and carried out consistently.
Experience:
34; Fundamental understanding of payments formatting, including SWIFT, CHIPS, Fed wire, foreign currency principles.
34; Able to utilize internal & external resources required for the timely resolution of assigned cases.
34; Maintain thorough and accurate records, facilitating management review.
34; Good oral and written communications skills;
34; Strong practical understanding of payment systems (preferably SAMH).
34; 3 to 5 years' experience in Telecommunications, testing and SWIFT message processing.
Education:
34; Bachelor's degree or equivalent work experience equally preferable.
The typical base pay range for this role is between $84K - $106K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
