5-7 years of management experience in healthcare or related field
Proven track record of improving operational efficiency
Experience with staff supervision and team leadership
Familiarity with EPIC Dispatch system or similar technologies
Strong problem-solving and decision-making skills
Excellent communication and interpersonal skills
Responsibilities
Coordinate and manage daily departmental workflow
Oversee Central Dispatch operations for timely service delivery
Supervise hospital discharge areas to optimize patient flow
Monitor and streamline transportation and shuttle services
Support and guide staff to maintain service standards
Coordinate special transportation programs for unique patient needs
Analyze operational data to improve efficiency and productivity
Benefits
Comprehensive healthcare coverage
Generous paid time off and holiday schedule
Retirement savings plans with employer matching
Professional development and training opportunities
Potential for flexible work arrangements
Full Job Description
Under the direction of the Department Director, the Patient Transport Logistics Manager is responsible for planning, organizing, and overseeing daily operations for the Ronald Reagan UCLA Medical Center (RRUCLA) Patient Escort/Transportation Services Department.
This role ensures the delivery of safe, efficient, and high-quality transportation services across the medical center while providing leadership, operational oversight, and continuous process improvement.
Key Responsibilities
Operations & Workflow Management
Coordinate and manage daily departmental workflow, including Patient Escort, Transportation, and Volunteer Staff
Oversee Central Dispatch operations and ensure timely, efficient service delivery
Supervise hospital discharge areas to support patient flow and throughput
Monitor and streamline transportation services, hospital/staff shuttles, and vendor relationships (e.g., valet services)
Staff Supervision & Leadership
Supervise and support Escort, Transportation, and Volunteer staff to ensure productivity and service standards are met
Provide direction to Leads and oversee staff operations on a 24/7 basis, as needed
Serve as a resource to staff by offering guidance, problem-solving, and training
Special Program Coordination
Coordinate transportation services and support for Operation Mend and International Relations patients
Systems & Technology
Train and monitor staff on the EPIC Dispatch system
Partner with EPIC H.I.T.S. Team and clinical/ancillary departments to support system implementation and enhancements
Provide ongoing support and troubleshooting for EPIC-related workflows
Quality, Reporting & Continuous Improvement
Develop and manage departmental documentation related to productivity, QA/QI initiatives, and compliance
Analyze operational data to identify trends, improve efficiency, and support reporting needs
Evaluate and update policies and procedures to align with best practices
Financial & Administrative Support
Assist with budget planning and financial oversight for departmental operations
Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $ 86,400 -$ 184,800 annually . The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the start and midpoint of this range.
About UCLA Health
UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
