5-7 years of relevant experience in healthcare support roles.
Strong prioritization skills to manage multiple responsibilities effectively.
Proven ability to build productive relationships with diverse individuals.
Excellent verbal communication skills for conveying complex information clearly.
Diplomatic and empathetic interaction with patients of varying health statuses.
Flexibility to provide coverage for Community Clinics as needed.
Responsibilities
Support physicians and patients in the Brentwood office.
Act as a liaison between patients and healthcare providers.
Assist patients in navigating services within the health system.
Facilitate communication with referring physicians.
Coordinate referrals and ensure timely follow-up via telephone and EPIC/Care Connect.
Enhance the overall patient experience through effective communication.
Benefits
Indefinite employment duration for job stability.
Regular work schedule from 8:15am to 4:45pm.
Opportunity to work in a collaborative healthcare environment.
Full Job Description
General Information
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Work Location: Los Angeles, CA, USA
Work Schedule
8:15am-4:45pm
Posted Date
10/26/2026
Salary Range: $31.88 - 45.66 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
33773
Primary Duties and Responsibilities
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In this role, you will report directly to the Manager, providing support to physicians and patients for assigned primary and/or specialty care providers within the Brentwood office. You will serve as a key liaison between patients and providers, assist patients in accessing services throughout the health system, facilitate communication with referring physicians, coordinate referrals, and provide follow-up through telephone and EPIC/Care Connect to ensure a seamless patient experience.
Salary Range: $31.88 - $45.66/hour
Job Qualifications
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Required:
Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
Ability to provide coverage for Community Clinics as assigned.
Preferred
Knowledge of specific specialty practice and workflows
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
Familiarity and knowledge of authorization process & managed care programs
About UCLA Health
UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
