Sodexo is seeking an experienced Patient Services Manager 2 to join our healthcare team for Adams Neurosciences Center at Yale New Haven Hospital - Saint Raphael Campus.
This is an exciting opportunity for a hands-on food service leader who is passionate about patient satisfaction, employee development, and delivering exceptional service within a large, fast-paced academic medical center.
About the jobThis is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about patient satisfaction, team development, and operational excellence. Oversee daily patient dining operations, patient meal service and visiting patients. Support patient safety and the patient experience initiatives and implement action plans to improve operational performance.
Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Pay Range: $77605 - $100430
What's in it for you- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
- Establishes operating standards, implements quality improvements and communicates them to employees.
- Performs audits and prepares reports.
- Manage, schedule and train frontline team and supervisors
- Coordinate department safety and sanitation
- Ensure operating standards meet and exceed benchmarks
- Engage with employees and promote an inclusive culture
- Rounding with patients and nurses to promote and improve patient satisfaction
What you'll bring - Strong leadership and team development skills
- Experience managing patient dining, food service, hospitality, or healthcare operations
- Ability to build collaborative relationships with nursing, clinical teams, and hospital leadership
- Passion for delivering exceptional customer and patient experiences
- Experience analyzing performance metrics and implementing operational improvements
- Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards
- Experience supervising union employees is preferred
- Excellent communication, problem-solving, and organizational skills
Requirements- Education Requirement: Associate degree or equivalent experience
- Management Experience: 2 years
- Related Experience: 2 years
What we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
