5-7 years of relevant experience in healthcare support roles.
Strong prioritization skills to manage multiple responsibilities effectively.
Proven ability to build productive relationships with diverse individuals.
Excellent verbal communication skills for conveying complex information.
Diplomatic and empathetic interaction with patients of varying health statuses.
Flexibility to cover Community Clinics as needed.
Responsibilities
Act as a liaison between patients and physicians to enhance communication.
Assist patients in navigating services within the health system.
Facilitate communication with referring physicians for seamless care.
Refer patients to appropriate resources based on their needs.
Provide follow-up support through telephone and EPIC/Care Connect.
Benefits
Indefinite employment duration for job stability.
Monday-Friday work schedule promoting work-life balance.
Full Job Description
General Information
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Work Location: Santa Monica, CA, USA
Work Schedule
Monday-Friday, 8:00am-5:00pm
Posted Date
11/02/2026
Salary Range: $31.88 - 45.66 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
33859
Primary Duties and Responsibilities
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In this role, you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to: acting as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
Salary range: $31.88/hr - $45.66/hr
Job Qualifications
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Required:
Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
Ability to creatively integrate competing demands into a productive working environment.
Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
Ability to provide coverage for Community Clinics as assigned.
Preferred:
Knowledge of specific specialty practice and workflows.
Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
Familiarity and knowledge of authorization process & managed care programs.
About UCLA Health
UCLA Health is a world-renowned academic medical center located in Los Angeles, California. It comprises four hospitals, including Ronald Reagan UCLA Medical Center, and more than 200 primary and specialty care clinics. UCLA Health is affiliated with the David Geffen School of Medicine at UCLA and is consistently ranked among the top hospitals in the United States. The health system employs over 20,000 people and serves as a major center for patient care, medical education, and research.
