Job Summary and Responsibilities
You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills 60 but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.
The Patient Experience Program Manager serves as a key driver of patient-centered culture across assigned markets. This role partners with frontline staff, leaders, and physicians to identify barriers to a positive patient experience and implement targeted strategies that improve performance on patient experience measures, including HCAHPS.
Key responsibilities include auditing, coaching, and reinforcing:
- Bedside Shift Reporting
- Appreciative coaching
- Leader rounding
- Hourly rounding tactics
- Interpreting patient experience data with action planning
This position will rotate across multiple hospitals in the market as directed by the market or regional leadership. The goal is to standardize patient experience practices, reinforce expectations, and elevate the voice of the patient in daily operations.
Job Requirements
In addition to bringing humankindness to the workplace each day, qualified candidates will need the following:
- Bachelors Degree in Education, Psychology, Communications, Public health or related field required
- A minimum of 3 years of experience in healthcare operations, patient experience or quality improvement
- Certified patient experience professional preferred
- Experience with LEAN Six Sigma or Studerpri nciples
- Bilingual a plus
Physical Requirements -Medium Work - (Exert up to 50lbs force occasionally, and/or up to 20lbs frequently, and/or up to 10lbs constantly)
