Patient Access Manager

Patient Access Manager Ascension St Agnes Hospital | Baltimore, MD | On-Site Lead the Front Door of Patient Care Ascension St. Agnes is seeking an experienced Patient Access Manager to lead Emergency Department registration, Beds Admissions, and other operations that may impact Patient Access. This is an opportunity for a hands-on healthcare leader to make a meaningful impact on both the patient experience and operational performance. You'll lead a team of Patient Access professionals, partner with hospital leadership and , and drive initiatives that improve patient flow, registration accuracy, service excellence, customer service and improve revenue cycle performance. If you thrive in a fast-paced hospital environment, enjoy developing high-performing teams, and are passionate about delivering exceptional patient experiences, we'd love to hear from you. Why Join Ascension St Agnes Hospital? Patient Access is more than registration. It's the first and one of the most important interactions in a patient's healthcare journey. As the Patient Access Manager, you'll have the opportunity to: • Lead a highly visible operational department • Influence patient satisfaction and financial performance • Partner with hospital and system leadership • Drive process improvement and operational excellence • Develop and mentor future leaders • Make a measurable impact on the patient experience every day What You'll Do • Lead day-to-day Patient Access operations, including registration, admissions, and patient intake while maintaining policies and driving revenue cycle improvement in a busy 24/7 emergency department. • Lead and develop Patient Access Supervisor and frontline staff • Ensure efficient patient flow while maintaining excellent customer service standards • Monitor department productivity, quality, accuracy, and performance metrics • Identify opportunities to improve workflows and patient processing • Drive continuous improvement in partnership with hospital and system leadership • Support registration accuracy, admissions processes, billing workflows, and revenue cycle performance • Maintain compliance with applicable policies and regulatory requirements • Manage departmental performance and budget responsibilities • Coach and develop team members while building a strong, accountable culture What We're Looking For We're looking for an experienced healthcare operations leader with a background in areas such as: • Patient Access • Patient Registration • Emergency Department Experience • Admissions • Healthcare Operations • Front-End Revenue Cycle • Hospital or health system leadership You should be comfortable leading teams, managing performance, improving workflows, and partnering across clinical and operational departments. Why This Role? If you're currently a Patient Access Manager, Registration Manager, Admissions Manager, Patient Access Supervisor, or Revenue Cycle leader ready for your next step, this is an opportunity to take ownership of a fast paced and highly visible hospital function while developing your team and directly influencing the patient experience. For this US-based position, the base pay range is $72,275.00 - $99,456.85 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training. This job is eligible to participate in our annual bonus plan at a target of 10.00% The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.