High school diploma or equivalent required; college or technical education is a plus.
Previous sales or customer service experience preferred, especially in the boiler industry.
Familiarity with mechanical equipment, piping systems, and industrial parts sales is highly desirable.
Strong communication skills, both verbal and written, with the ability to use industry-specific terminology.
Detail-oriented with excellent organizational and multitasking abilities.
Responsibilities
Build and maintain relationships with customers, vendors, and suppliers.
Assist customers in identifying and sourcing boiler parts and related equipment.
Develop accurate proposals and pricing based on customer specifications.
Provide product knowledge and support for various mechanical components.
Respond to customer inquiries promptly, ensuring excellent service and technical assistance.
Coordinate with vendors to obtain product information and delivery schedules.
Follow up on quotations and customer requests to ensure satisfaction.
Benefits
401(k) plan with company match up to 4% of eligible pay, with immediate vesting.
Comprehensive health benefits including medical, dental, vision, and prescription coverage.
Employer-provided life and disability insurance with options for additional coverage.
Flexible non-accrual vacation policy and company holidays.
Reimbursement for business travel and related expenses.
Full Job Description
Position Title: Parts Associate Location: San Jose, CA Employment Classification: Full time Hourly, Non-Exempt Non-union
Position Summary
We are seeking a motivated, customer-focused Parts Associate to join our team in Parts Counter Sales. This individual will be responsible for assisting customers with identifying and sourcing boiler parts, accessories, pumps, and related mechanical equipment. The position requires strong communication and organizational skills, product knowledge, attention to detail, and the ability to develop and maintain positive relationships with customers, vendors, and suppliers.
The ideal candidate is customer-service driven, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while providing accurate pricing, proposals, and product information.
Key Responsibilities
Build and maintain strong relationships with existing and prospective customers, vendors, and suppliers.
Assist customers with identifying, sourcing, and purchasing parts for boiler repairs, annual maintenance, and related equipment needs.
Develop accurate proposals, quotations, and pricing based on customer requests, written specifications, and project requirements.
Provide product knowledge and support for a variety of equipment, including boiler parts, boiler accessories, pumps, and related mechanical components.
Review specifications and prepare detailed proposals and submittals clearly outlining the scope of supply.
Respond to customer inquiries in a timely and professional manner, providing excellent customer service and technical assistance.
Coordinate with vendors and suppliers to obtain product information, pricing, availability, and delivery schedules.
Follow up on quotations, customer requests, and outstanding orders to ensure customer satisfaction and successful sales.
Maintain accurate records and documentation while managing multiple customer requests and priorities.
Work collaboratively with the sales team, service department, and other internal personnel to support overall business operations.
Qualifications & Skills
Excellent verbal and written communication skills.
Ability to work effectively in a team-oriented environment.
Strong customer service and relationship-building skills.
Detail-oriented with excellent organizational and multitasking abilities.
Strong follow-up skills and the ability to manage multiple projects and customer requests.
Strong written and verbal language skills, including the ability to understand and use industry-specific terminology.
Good mathematical skills, including the ability to calculate pricing, quantities, and margins.
Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
Ability to read and interpret written specifications and product information.
Self-motivated, dependable, and able to work independently when necessary.
Education & Experience Requirements
High school diploma or equivalent required.
College degree, technical school, community college, or trade school education is a plus.
Previous sales or customer service experience preferred.
Experience with mechanical equipment, piping systems, steam equipment, or industrial parts sales is a plus.
Prior sales experience in the boiler industry is a major advantage.
Familiarity with boiler systems, boiler components, pumps, and related equipment is highly desirable.
Ideal Candidate
The ideal candidate is someone who enjoys working with customers, has an interest in mechanical equipment, and takes pride in providing accurate information and dependable service. They should be organized, proactive, comfortable working with numbers and technical specifications, and committed to building long-term customer relationships.
Position Focus: Customer Service | Parts Sales | Boiler & Mechanical Equipment | Vendor Relations | Quoting & Proposals
Hourly Compensation: $55-$57.
Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. This posting reflects compensation at the time of posting and may be updated.
#LI-JS1 #LI-Onsite
Benefits Overview 401(k) Plan with Company Match: Currently match contributions dollar-for-dollar up to 4% of eligible pay; immediate vesting. Health & Welfare Benefits: Employer provided medical, dental, vision, prescription drug, Employee Assistance Program and accident & illness coverage. Life and Disability Insurance: Employer provided basic life insurance and AD&D valued at 50K coverage amount with the option for voluntary buy up for additional coverage. Time Off: Flexible non-accrual vacation (separate from CA sick leave); company holidays per policy. Expenses: Business travel and related expenses reimbursed per company policy.
Reasonable Accommodations If you need assistance or accommodations during the application or interview process, please contact us at [redacted] or your dedicated recruiter with the job title and requisition number.
Employment Eligibility Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.
Third-Party Recruiting Disclaimer Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.
Pay Disclosure & Considerations Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.
