Bachelor's degree or equivalent education and experience.
Minimum of 5 years of parking or transportation management experience.
Strong leadership and management skills essential.
Excellent communication and interpersonal abilities.
Physical ability to lift heavy items (50 lbs).
Financial acumen is a plus.
Responsibilities
Manage day-to-day operations, ensuring adherence to procedures and standards.
Plan personnel utilization, including hiring, training, and performance reviews.
Develop and implement operational procedures to enhance efficiency and customer service.
Oversee daily cash handling and submit accurate financial reports.
Manage parking lot equipment and facilities, ensuring maintenance and damage control.
Hold team members accountable, providing regular feedback and evaluations.
Promote a culture of professionalism and exceptional customer service.
Benefits
Medical, dental, vision, and life insurance coverage.
Flexible Spending Accounts.
401k retirement plan.
Vacation and sick leave.
Paid holidays.
Employee discount programs.
Full Job Description
Compensation Range: $100,000-$112,000 per year
About the Position:
As an operations manager, you will manage a team of parking attendants and provide guidance and support to ensure all work is performed to the highest standards. In this role, you will have the opportunity to demonstrate your leadership skills and contribute to the success of our business. You will perform various job responsibilities, including those embodied by our company core values as follows:
Accountability
Manage the day-to-day operations, ensuring adherence to established procedures and standards.
Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
Develop and implement operational procedures to optimize efficiency and customer service.
Oversee daily cash handling procedures and submit accurate reports of collections.
Manage and maintain parking lot equipment and facilities, including maintenance and damage control.
Recruit, hire, train, and schedule staff.
Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
Promote a culture of professionalism, accountability, and exceptional customer service among the team.
Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
Oversee the maintenance and upkeep of the facility, such as key gate arms, parking systems, booths, and signage.
Accountable for the cleanliness and appearance of the parking area.
Profitability
Monitor financial performance, including revenue, expenses, and labor costs.
Implement cost-control measures to maximize profitability while maintaining service quality.
Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
Accountable for meeting or exceeding established performance targets.
Exceptional Service
Train and motivate staff to provide exceptional customer service.
Address customer inquiries, concerns, and complaints in a professional and timely manner.
Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.
Communication
Foster clear and open communication within the team and with other departments.
Coordinate with property management to ensure a seamless guest experience.
Conduct regular meetings with staff to relay important information and gather input.
Family
Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
Encourage a healthy work-life balance for team members.
Offer opportunities for professional growth and development within the department.
About YOU:
The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for providing top-notch parking services. He/she will also possess the following experience and key attributes.
Your Qualifications:
Bachelor's degree or equivalent education and experience.
Minimum of 5 years of parking or transportation management experience.
Strong leadership and management skills a must.
Excellent communication and interpersonal abilities.
