Paratransit Assistant General Manager

Assistant General Manager

Open to internal and external applicants
Pay: $120,000 - $140,000 based on experience

Good paratransit service depends on people who can keep the daily operation moving and solve problems as they arise. This role will help lead our New Jersey Transit location in Hasbrouck Heights.
What We Offer

An opportunity to work with and lead employees across the entire scope of our paratransit operations.
About the Role

As Assistant General Manager, you'll support the General Manager and help oversee daily service. You'll work with operational teams to address issues, maintain service standards, and meet program requirements. This opening is tied to a pending contract award.
What You'll Do

• Help direct daily transportation operations, including scheduling, dispatch, and service delivery.
• Supervise and support employees across operations and customer service.
• Work with maintenance and safety teams to address vehicle availability and operational concerns.
• Respond to service issues and help resolve passenger and customer concerns.
• Monitor performance and follow through on needed improvements.
• Support staffing, training, and employee management.
• Help ensure operations meet contract requirements and applicable transportation regulations.

What You'll Bring

• At least five years of progressively responsible supervisory or management experience in community transportation, paratransit, demand-response service, public transportation, logistics, fleet management, or a closely related field.
• Experience in transportation operations, employee supervision, customer service, scheduling, and dispatch.
• Familiarity with fleet operations, regulatory compliance, and personnel management.
• The ability to make sound decisions and communicate clearly with employees and leadership.

Why Join Our Team?

You'll be close to the daily work and have room to make practical improvements that passengers and employees can feel.

Language Requirement
This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.